Rooms Operations Manager – Front Office and Housekeeping
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Performance bonus
Career development opportunities
Job Description
The Dallas/Plano Marriott at Legacy Town Center, located at 7121 Bishop Road in Plano, Texas, stands as a prominent member of the Marriott International family. Marriott International is globally recognized for its commitment to excellence, innovation, and hospitality. As a leading hotel company, Marriott operates a diverse portfolio of brands catering to a vast spectrum of travelers, from luxury to select-service properties, across the world. The Dallas/Plano Marriott is no exception, embodying the brand's dedication to creating memorable guest experiences through top-notch amenities, exceptional service, and a welcoming atmosphere.
The establishment prides itself on providing a rich blend o... Show More
The establishment prides itself on providing a rich blend o... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related area
- OR two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related area
- Strong leadership abilities
- Excellent communication skills
- Ability to work full-time including flexible hours
- Willingness to perform hands-on operational tasks
- Knowledge of hospitality standards and procedures
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related area
- Strong leadership and communication skills
- Ability to analyze guest satisfaction data and develop improvement strategies
- Knowledge of hospitality operations and financial performance metrics
- Experience in employee relations and human resources activities
Job Duties
- Assists in managing the execution of all rooms area operations including Front Office, Engineering/Maintenance, and Housekeeping
- Leads and motivates the rooms operations team to achieve guest tracking and productivity goals
- Develops and implements action plans based on employee and guest satisfaction feedback
- Teaches and assists with scheduling to align staffing with guest volume and occupancy goals
- Performs hourly job functions as needed to support operations
- Handles guest and employee concerns proactively to maintain high satisfaction levels
- Conducts interviews, assists in hiring decisions, and ensures thorough orientation of new team members
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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