Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
employee recognition programs
Job Description
The Ritz-Carlton Dallas Las Colinas, located at 4150 N MacArthur Blvd, Irving, Texas, is part of the prestigious Ritz-Carlton brand under Marriott International. Renowned globally for its luxury hospitality and unmatched guest services, The Ritz-Carlton is committed to creating exceptional experiences that leave lasting impressions on guests. This property epitomizes elegance, comfort, and the highest standards of service, making it a distinguished destination for travelers seeking both business and leisure accommodations. Marriott International, the overarching company, is celebrated for its dedication to diversity, equal opportunity employment, and fostering a workplace culture that celebrates the unique backgrounds and talents of its... Show More
Job Requirements
- High school diploma or GED
- minimum 4 years experience in guest services, front desk, or housekeeping
- or a 2-year degree from accredited university in hospitality-related field with 2 years experience
- proven leadership capabilities
- excellent communication skills
- ability to work full time
- eligibility to work in the United States
- willingness to perform hands-on tasks
- ability to work in a fast-paced environment
- strong problem-solving skills
- flexibility to meet business needs
- professionalism and courtesy at all times
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience in guest services, front desk, housekeeping or related area
- leadership and team management skills
- strong communication and interpersonal abilities
- customer service excellence
- ability to analyze guest satisfaction data and develop improvement plans
- knowledge of hospitality standards and procedures
- financial and budgeting skills
- experience with employee relations and human resources procedures
Job Duties
- Verifies that goals are translated to the team as related to guest tracking and productivity
- creates and nurtures a motivating and empowering property environment emphasizing teamwork and continuous improvement
- understands employee and guest satisfaction results and develops strategies accordingly
- verifies that the team has the skills to meet expectations
- leads by example with confidence and enthusiasm
- assists employees in understanding and exceeding changing guest needs
- assists in managing all operations of rooms area departments including Front Office, Engineering/Maintenance, and Housekeeping
- follows property recovery and second effort plans
- publishes guest satisfaction results including forms, comment cards, and letters
- addresses employee concerns proactively
- extends professionalism and courtesy to employees and guests
- communicates and updates goals and results with staff
- conducts semiannual one-to-one meetings with staff
- assists and teaches team scheduling against guest and hours/occupied room goals
- performs hourly job functions as needed
- performs additional duties to meet business needs
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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