Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
The Chicago Marriott Downtown Magnificent Mile is a prestigious hotel located at 540 N Michigan Ave in the heart of Chicago, Illinois. This Marriott property offers world-class accommodations and services, catering to both business travelers and tourists alike. As part of Marriott International, a global leader in hospitality, the Chicago Marriott Downtown Magnificent Mile embodies a commitment to exceptional guest service and luxurious experiences. Marriott International is renowned for its dedication to fostering a diverse and inclusive workplace, valuing the unique backgrounds and talents of its associates, and promoting career growth within its portfolio of distinguished brands. The hotel provides... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related area
- Or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related area
- Strong leadership skills
- Excellent communication skills
- Ability to analyze financial and performance reports
- Customer service orientation
- Knowledge of hospitality operations
- Team management experience
- Scheduling proficiency
- Ability to manage employee and guest concerns professionally
Job Qualifications
- High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to analyze financial and performance data
- Customer service oriented with a focus on guest satisfaction
- Knowledge of operational standards and procedures in the hospitality industry
- Ability to foster a positive and motivated work environment
- Proficiency in scheduling and staff management
- Familiarity with quality audit processes and hospitality best practices
Job Duties
- Assist in managing execution of all rooms area departments operations including Front Office, Engineering/Maintenance, and Housekeeping
- Monitor and improve guest and employee satisfaction and financial performance
- Lead and motivate team with focus on empowerment, teamwork, and continuous improvement
- Address employee and guest concerns proactively with professionalism and courtesy
- Manage scheduling to meet guest and occupancy goals
- Perform job functions hourly as needed and undertake additional duties to support business
- Publish and review guest satisfaction results and communicate goals to staff
- Conduct hiring interviews and assist in hiring decisions
- Ensure thorough and timely orientation for new employees
- Administer property policies and disciplinary procedures fairly
- Recognize and celebrate team successes and contributions
- Review financial data to maximize departmental profitability
- Participate in annual quality audits with General Manager and Regional Director
- Verify implementation of key control programs
- Maintain compliance with brand service culture and hospitality standards
- Respond promptly to customer service requests
- Conduct semiannual one-to-one meetings with staff
OysterLink helps restaurants, hotels, and hospitality businesses hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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