Rooms Operations Manager

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $31.25 - $38.46

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Retirement savings account

Paid sick time

Paid Time Off

401(k) Plan

Job Description

W Hotels, a distinctive brand within the Marriott International portfolio, is globally recognized for its innovative approach to luxury hospitality and its vibrant, dynamic culture. The brand thrives on the mission to "Ignite Curiosity, Expand Worlds," creating spaces that embody life experience with a commitment to originality, forward-thinking, and a high-energy spirit. W Hotels is a place where new faces and experiences fuel constant reinvention of luxury norms, providing guests with an exceptional and personalized hospitality journey. As part of the Marriott International family, W Hotels benefits from a strong global presence and a dedication to fostering inclusive work environments... Show More

Job Requirements

High school diploma or GED
four years experience in guest services, front desk, housekeeping or related area
or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with two years experience
strong leadership and communication skills
ability to manage multiple departments and staff effectively
excellent customer service orientation
ability to work onsite full time
willingness to perform hourly job functions as needed
knowledge of key control and quality audit processes

Job Qualifications

High school diploma or GED
four years experience in guest services, front desk, housekeeping or related area
or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with two years experience
ability to translate goals into effective operational plans
strong communication and leadership skills
proactive approach to resolving guest and employee concerns
knowledge of hospitality standards and compliance
understanding of financial reports and audits

Job Duties

Ensures goals are translated to the team as they relate to guest tracking and productivity
understands employee and guest satisfaction results and communicates plans to address needs and build on strengths
assists in ensuring the team has the capabilities to meet expectations
assists employees in understanding and exceeding guests' evolving needs
follows property specific second effort and recovery plan
publishes guest satisfaction results promptly including comment cards and guest letters
takes proactive approaches when dealing with employee concerns
extends professionalism and courtesy to employees
communicates and updates all goals and results with employees
assists and teaches the team scheduling against guest and hours/occupied room goals
performs hourly job functions as needed
provides excellent customer service by being readily available and approachable for all guests
takes proactive approaches when dealing with guest concerns
extends professionalism and courtesy to guests
responds timely to customer service requests
ensures all team members meet or exceed hospitality requirements
assists in performing annual quality audits
ensures a viable key control program is in place
understands financial statements, sales, and performance data

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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