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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
W Austin, a renowned luxury hotel located at 200 Lavaca St, Austin, Texas, is part of the prestigious Marriott International portfolio. Known for its vibrant and modern approach to hospitality, W Austin embodies a culture that ignites curiosity and expands worlds, offering guests a unique and memorable experience. With a commitment to delivering innovative service and exceptional guest satisfaction, W Austin is a dynamic place where associates thrive and contribute to redefining luxury hotel standards. The hotel fosters an inclusive environment that values diversity, creativity, and continuous improvement, making it a sought-after destination for both travelers and employees.
The posit... Show More
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Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related
- 2 years experience in guest services, front desk, housekeeping, or related
- Ability to lead and motivate a team
- Strong customer service skills
- Proficiency in managing departmental operations
- Effective communication skills
- Ability to handle financial data and performance metrics
- Willingness to perform hourly job functions
- Availability to work full time
- Commitment to maintaining professionalism and a positive work environment
Job Qualifications
- High school diploma or GED with 4 years experience in guest services or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, or related major with 2 years experience
- Proven leadership and team management skills
- Strong understanding of guest service culture and hospitality standards
- Ability to analyze guest and employee satisfaction data and implement improvement strategies
- Experience managing multiple departments within rooms operations
- Excellent communication and interpersonal skills
- Ability to perform operational tasks and manage profitability
- Skilled in human resource practices including hiring, orientation, and policy enforcement
Job Duties
- Verifies that goals are communicated to the team related to guest tracking and productivity
- Creates and nurtures a motivated and empowered property environment emphasizing teamwork and continuous improvement
- Analyzes guest and employee satisfaction results and develops action plans
- Leads by example demonstrating confidence, energy, and enthusiasm
- Assists in managing operations of Front Office, Engineering/Maintenance, and Housekeeping departments
- Communicates goals and results with employees and meets with staff regularly
- Performs hourly job functions as needed and other duties to meet business needs
- Assists in human resources activities including interviewing and hiring recommendations
- Reviews financial statements and performance data to maximize department profitability
- Ensures compliance with standards, policies, and procedures while extending professionalism to guests and employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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