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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Job Description
JW Marriott Clearwater Beach Resort & Spa, located at 691 S Gulfview Blvd, Clearwater Beach, Florida, is a premier luxury resort that offers a unique blend of elegance, comfort, and exceptional service. As part of Marriott International's luxury portfolio, JW Marriott consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW Marriott is dedicated to fostering a welcoming and inclusive environment where associates come first, believing that happy employees lead to happy guests. Known for its confident, innovative, genuine, and intuitive associates, JW Marriott continues to uphold the legacy of its founder,... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- Or two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership skills
- Excellent communication skills
- Ability to manage multiple departments and staff
- Proficiency in financial and operational performance review
- Ability to conduct interviews and assist in hiring
- Commitment to guest satisfaction and service excellence
Job Qualifications
- High school diploma or GED with four years of experience in guest services, front desk, housekeeping, or related area
- Two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years of experience in guest services or related area
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in managing operational and financial performance
- Familiarity with hospitality industry standards and guest service culture
- Ability to handle employee and guest concerns professionally
- Experience conducting staff meetings and training
- Knowledge of scheduling and staff development strategies
Job Duties
- Verifies that goals related to guest tracking and productivity are communicated to the team
- Creates and nurtures an environment emphasizing motivation, empowerment, teamwork, and continuous improvement
- Develops game plans based on employee and guest satisfaction results
- Ensures the team has the capabilities to meet expectations
- Leads by example with self-confidence, energy, and enthusiasm
- Assists employees in understanding and exceeding guests’ needs and expectations
- Manages execution of operations in departments such as Front Office, Engineering/Maintenance, and Housekeeping
- Follows property-specific second effort and recovery plans
- Publishes guest satisfaction results in a timely manner
- Takes proactive approaches to employee and guest concerns
- Communicates goals and results regularly with employees
- Conducts semiannual one-on-one meetings with staff
- Oversees scheduling aligned with guest and room occupancy goals
- Performs hourly job functions as needed
- Assists in hiring and orientation activities
- Reviews financial statements and reports to maximize department profitability
- Ensures compliance with key control programs and quality audits
- Supports fair administration of property policies and disciplinary procedures
- Recognizes and celebrates team contributions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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