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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $59,000.00 - $73,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Job Description
Sheraton Kansas City Hotel at Crown Center is a premier hospitality establishment located in the heart of Kansas City, Missouri. Part of the globally recognized Marriott International portfolio, Sheraton hotels have been a place to gather and connect since 1937. The hotel offers guests a memorable experience through engaging service and welcoming environments. With over 400 properties around the world, Sheraton is committed to creating a sense of belonging for both its guests and associates. Sheraton Kansas City Hotel at Crown Center specifically focuses on providing world-class accommodations and superior guest services, making it a preferred destination for travelers in... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Open availability including mornings, evenings, weekends, holidays, and overnight flexibility
- Ability to lead and motivate a team
- Strong communication and interpersonal skills
Job Qualifications
- High school diploma or GED
- Four years experience in guest services or related professional area
- OR two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- Two years experience in guest services or related professional area
- Strong leadership and communication skills
- Ability to analyze guest satisfaction data
- Knowledge of front office operations and hospitality standards
Job Duties
- Assist in managing the execution of all operations in the rooms area departments
- Lead specific team while assisting with meeting or exceeding property goals
- Monitor compliance with standards and procedures
- Strive to improve guest and employee satisfaction continually
- Create and nurture a property environment emphasizing motivation and teamwork
- Understand employee and guest satisfaction results and develop action plans
- Lead by example demonstrating self-confidence and enthusiasm
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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