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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
bonus eligibility
Job Description
The Westin DC Downtown, located at 999 9th St NW, Washington, District of Columbia, is a distinguished hotel property under Marriott International, globally recognized for its commitment to exceptional guest services and fostering a supportive, diverse workplace. As part of the Marriott portfolio, The Westin brand is deeply dedicated to promoting wellness and well-being for both guests and associates. Their mission focuses on empowering guests to regain control and enhance their wellness during travel so they can perform at their best. In alignment with this mission, The Westin DC Downtown emphasizes creating an environment where guests feel cared for, ensuring... Show More
Job Requirements
- High school diploma or GED
- Minimum 4 years experience in guest services, front desk, housekeeping or related professional area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Minimum 2 years experience in related professional area
- Ability to lead and motivate teams
- Strong communication skills
- Ability to analyze operational data and financial reports
- Availability to work full-time on-site
- Bonus eligible
- Commitment to guest and employee satisfaction
- Proficiency in scheduling and staffing
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related field
- Strong leadership and motivational skills
- Excellent interpersonal and communication skills
- Ability to analyze financial and performance data
- Knowledge of hospitality service culture and standards
- Experience in staff training and development
- Proactive problem-solving abilities
Job Duties
- Assist in managing execution of all rooms area operations including Front Office, Engineering/Maintenance, Housekeeping
- Lead team to translate goals related to guest tracking and productivity
- Establish and nurture an environment of motivation, empowerment, teamwork, continuous improvement and passion for service
- Develop strategies based on employee and guest satisfaction results to improve areas needing attention and expand on strengths
- Ensure team capabilities meet expectations and lead by example with confidence, energy and enthusiasm
- Perform hourly job functions as necessary and assist with scheduling against guest and occupied room goals
- Handle guest and employee concerns proactively maintaining professionalism and courtesy
- Communicate goals and results with employees regularly and conduct semi-annual one-to-one meetings
- Assist in hiring decisions, orientation, and employee satisfaction initiatives
- Review financial statements and performance data to maximize department financial results
- Participate in annual audits and verify a viable key control program is in place
- Meet or exceed all hospitality requirements and respond timely to service requests
- Perform additional duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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