Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Professional development opportunities
Job Description
The Worthington Renaissance Fort Worth Hotel is a distinguished property located at 200 Main St, Fort Worth, Texas. As part of the prestigious Renaissance Hotels brand under Marriott International, this hotel is known for delivering exceptional service and a unique guest experience that reflects the local culture and spirit of Fort Worth. Renaissance Hotels pride themselves on helping guests explore and discover the essence of each neighborhood, making every stay an adventure. The Worthington Renaissance Fort Worth Hotel leverages the wider Marriott International portfolio, ensuring all the benefits and high standards associated with one of the world’s leading hospitality companies.Show More
Job Requirements
- High school diploma or GED
- 4 years experience in the guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in the guest services, front desk, housekeeping, or related professional area
- Strong leadership and organizational skills
- Excellent customer service abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with hotel property management software
- Effective communication and interpersonal skills
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
- Experience in managing teams in hospitality
- Strong leadership and communication skills
- Ability to analyze financial and performance reports
- Proficiency in guest satisfaction and employee engagement strategies
- Knowledge of property management systems
- Familiarity with human resources policies and procedures
Job Duties
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Assists in managing the execution of all operations in the rooms area departments
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
- Takes proactive approaches when dealing with guest and employee concerns
- Communicates and updates all goals and results with employees
- Meets semiannually with staff on a one-to-one basis
- Performs hourly job functions as needed
- Performs other duties, as assigned, to meet business needs
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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