Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Bonuses
Career development opportunities
Job Description
The Ritz-Carlton Boston, located at 10 Avery St, Boston, Massachusetts, is part of the prestigious Ritz-Carlton brand under Marriott International. Renowned worldwide for delivering luxury hospitality and exceptional guest experiences, The Ritz-Carlton Boston emphasizes an environment of elegance, comfort, and superior service. The hotel is celebrated for its commitment to the 'Gold Standards' which serve as the foundation of its service philosophy, guiding every team member to offer graciousness, thoughtfulness, and excellence in every guest interaction. As a luxury hotel, it upholds the highest standards in guest care and employee satisfaction, fostering a culture that values creativity, compassion, and continuous... Show More
Job Requirements
- high school diploma or GED
- minimum of four years experience in guest services or related professional area
- or two-year degree from accredited university in relevant field
- two years experience in guest services or related area
- strong leadership capabilities
- excellent communication skills
- ability to work full time
- availability to work onsite at location
- knowledge of hospitality and customer service standards
- ability to manage operational teams
- proficiency with scheduling and performance analysis
- commitment to guest satisfaction and team development
Job Qualifications
- high school diploma or GED with four years experience in guest services front desk housekeeping or related area
- or two-year degree in hotel and restaurant management hospitality business administration or related major with two years experience in guest services front desk housekeeping or related area
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- knowledge of hospitality industry standards and guest service culture
- ability to analyze financial and operational reports
- proficiency in scheduling and staff coordination
- experience in conflict resolution and problem-solving
- commitment to delivering luxury guest experiences consistent with brand standards
Job Duties
- manage execution of all operations in rooms area departments including front office engineering maintenance housekeeping
- monitor compliance with standards and procedures
- lead a specific team and assist with meeting or exceeding property goals
- develop and nurture a motivating and empowering team environment
- address employee and guest satisfaction results with strategic plans
- assist employees in understanding and exceeding guest expectations
- manage scheduling against guest and occupancy goals
- perform hourly job functions as needed
- conduct hiring interviews and assist in making hiring decisions
- communicate updates to goals and results with employees
- ensure guest satisfaction forms and comments are reviewed and addressed
- respond promptly to guest and employee concerns
- uphold professionalism and courtesy with guests and employees
- review financial and performance reports to improve departmental profitability
- conduct annual quality audits with management
- celebrate team successes and recognize contributions
- enforce disciplinary procedures according to policies
- assist with training and orientation of new team members
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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