Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
The Ritz-Carlton Boston is a distinguished luxury hotel located in the heart of Boston, Massachusetts. Renowned for its exceptional service and elegant accommodations, The Ritz-Carlton is part of Marriott International's portfolio, a global leader in hospitality. The property is committed to delivering an unparalleled guest experience, emphasizing the unique personalities and talents of its associates. With a commitment to inclusivity and diversity, the hotel fosters a welcoming environment where every employee’s background is valued and celebrated. This commitment extends to equal opportunity employment and a workplace culture that supports creativity, thoughtfulness, and compassion.
The role available is a full-time manage... Show More
The role available is a full-time manage... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping or related field
- OR two-year degree in related field
- Two years relevant professional experience
- Strong interpersonal and leadership skills
- Ability to work full time
- Commitment to guest service excellence
- Proficiency in scheduling and operational management
Job Qualifications
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping or related area
- OR Two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- Two years relevant experience
- Strong leadership and communication skills
- Ability to motivate and develop a team
- Knowledge of hospitality service culture
Job Duties
- Assist in managing operations in Front Office, Engineering/Maintenance, Housekeeping
- Lead room operations team by translating goals and motivating staff
- Monitor guest and employee satisfaction and develop improvement plans
- Communicate goals and results to employees regularly
- Perform scheduling and job functions as needed
- Manage guest experience by providing excellent customer service and handling concerns
- Assist in financial performance reviews and cost reduction efforts
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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