Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
Career development opportunities
Retirement Plan
Employee Discounts
Job Description
The Vinoy Resort & Golf Club Autograph Collection, located in the vibrant city of St. Petersburg, Florida, is a prestigious and historic luxury hotel known for its exceptional guest service, beautiful architecture, and prime location. As part of Marriott International’s Autograph Collection, the Vinoy Resort offers guests unique, high-end experiences that blend the charm of classic styles with modern amenities. This resort is distinguished by its commitment to delivering personalized service and an atmosphere that invites guests to relax, explore, and enjoy all that St. Petersburg has to offer. The Autograph Collection brand is known for its distinct individuality and... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 2 years experience in guest services or related professional area
- Strong leadership skills
- Excellent communication skills
- Ability to manage multiple departments
- Proficiency in customer service
- Knowledge of hospitality industry standards
- Ability to work full time
- Must be located on-site
- Management experience
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience
- Experience in managing teams and property operations
- Strong leadership and communication skills
- Knowledge of hospitality standards and guest service culture
- Ability to analyze financial statements and performance data
- Proficiency in managing human resources activities
- Ability to foster a positive work environment
- Commitment to professionalism and customer service excellence
Job Duties
- Assists in managing the execution of all operations in the rooms area departments such as Front Office, Engineering/Maintenance, Housekeeping
- Leads specific team while assisting with meeting or exceeding property goals
- Verifies goals are translated to the team related to guest tracking and productivity
- Creates and nurtures a property environment emphasizing motivation, empowerment, teamwork, continuous improvement and passion for service
- Monitors and improves guest and employee satisfaction
- Communicates updates on goals and results with employees
- Performs hourly job functions as needed
- Assists in human resources activities including interviewing, hiring decisions, and team member orientation
- Manages compliance with standards, safety programs, and financial performance
- Responds timely to customer service and employee concerns
- Conducts quality audit with management
- Celebrates successes and publicly recognizes team contributions
- Performs other duties as assigned to meet business needs
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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