Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $30.77 - $41.35
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Professional development opportunities
Job Description
Courtyard by Marriott Boston Downtown is a sophisticated hotel located in the heart of Boston, Massachusetts. Part of the globally recognized Marriott International portfolio, this establishment caters to business travelers and tourists alike, providing them with a comfortable, efficient, and premium lodging experience. The hotel boasts modern amenities and thoughtful services designed to meet the needs of today’s dynamic traveler, offering a blend of convenience and hospitality. Manchester by Marriott is known for its commitment to quality, excellence, and continuous improvement, which creates an inspiring and supportive environment for its employees as well as a high level of guest satisfaction.Show More
Job Requirements
- High school diploma or GED
- relevant professional experience in guest services, front desk, or housekeeping
- 2-year degree from accredited university in related field preferred
- strong leadership abilities
- excellent interpersonal and communication skills
- ability to work full time at Courtyard by Marriott Boston Downtown
- hands-on management approach
- ability to analyze data and create improvement plans
- commitment to maintaining hospitality standards
- proactive problem-solving skills
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services or related area
- strong leadership skills
- excellent communication skills
- ability to analyze guest satisfaction data
- proficiency in managing team schedules
- knowledge of financial and sales reports
- experience in hospitality or hotel management preferred
- ability to provide excellent customer service
- ability to work under pressure and handle multiple tasks
Job Duties
- Ensures that goals related to guest tracking and productivity are communicated to the team
- understands employee and guest satisfaction results and communicates plans to address needs
- leads by example demonstrating confidence and enthusiasm
- assists employees in understanding and exceeding guest expectations
- follows property-specific second effort and recovery plans
- publishes guest satisfaction results promptly
- takes proactive approaches in addressing employee and guest concerns
- extends professionalism and courtesy to employees and guests
- communicates goal updates regularly
- meets one-on-one with staff semiannually
- assists and teaches team scheduling
- performs hourly job functions as needed
- provides excellent customer service and is approachable
- responds timely to customer service requests
- ensures team meets or exceeds hospitality standards
- assists in annual quality audit
- ensures key control program is maintained
- understands financial and sales performance data
- interviews and assists in hiring decisions
- ensures thorough and timely orientation for new team members
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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