Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligible
Job Description
Marriott International is a global leader in the hospitality industry, renowned for its exceptional service and outstanding hotel experiences. With a legacy that spans across numerous brands and distinctive locations worldwide, Marriott is dedicated to creating a welcoming environment that celebrates diversity, encourages innovation, and fosters career development. The Charlotte Marriott City Center, located in the heart of Charlotte, North Carolina, is a prime example of Marriott's commitment to excellence, offering guests unparalleled comfort and service in a vibrant urban setting.
This opportunity is for a full-time management position within the Rooms & Guest Services Operations category at the Charl... Show More
This opportunity is for a full-time management position within the Rooms & Guest Services Operations category at the Charl... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- Or two-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Ability to work full time
- Must be located in Charlotte Marriott City Center
- Management experience
Job Qualifications
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- Or two-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to analyze financial and performance data
- Knowledge of hospitality standards and guest service principles
- Proven problem-solving and conflict resolution skills
- Proficient in scheduling and workforce management
- Experience with employee coaching and development
Job Duties
- Lead rooms operations team by translating goals to team related to guest tracking and productivity
- Create and nurture a motivational and empowering property environment emphasizing teamwork and continuous improvement
- Understand and develop plans based on employee and guest satisfaction results
- Verify team capabilities to meet expectations and lead by example with confidence and enthusiasm
- Assist employees in recognizing and exceeding guests' changing needs and expectations
- Manage execution of operations in rooms area departments such as Front Office, Engineering/Maintenance, and Housekeeping
- Follow property specific second effort and recovery plan
- Publish guest satisfaction results timely including forms, comment cards, and guest letters
- Take proactive approaches to address employee concerns professionally
- Communicate goals and results regularly with employees
- Conduct one-to-one meetings with staff semiannually
- Assist team with scheduling aligned to guest and occupancy goals
- Perform hourly job functions as needed
- Respond timely to customer service department requests
- Verify all team members meet or exceed hospitality standards
- Assist in annual quality audit with General Manager and Regional Director
- Maintain a viable key control program
- Review financial statements and reports to assess productivity and identify cost reductions
- Strive to maximize financial performance of the department
- Interview and assist in hiring decisions
- Ensure new team orientations are completed timely
- Utilize open door policy to solicit and address employee feedback
- Enforce property disciplinary procedures and documentation
- Celebrate successes and publicly recognize team contributions
- Perform additional duties as assigned to meet business needs
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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