Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $71,000.00 - $88,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
bonus eligibility
Job Description
The Westin St. Francis San Francisco on Union Square, situated at 335 Powell St, is an iconic luxury hotel providing world-class accommodations and exceptional guest services in the heart of San Francisco, California. Known for its rich history and commitment to wellness, the Westin brand emphasizes the importance of both guest and employee well-being, creating an environment where everyone can thrive. Marriott International, the parent company, is a global leader in hospitality, ensuring dedication to diversity, inclusion, and providing opportunities for all associates. The hotel is a vibrant destination for travelers seeking comfort, sophistication, and premium service in a dynamic... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Proven leadership ability
- Strong communication skills
- Ability to work full time onsite
- Commitment to providing excellent guest service
- Ability to handle multiple responsibilities effectively
Job Qualifications
- High school diploma or GED with four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years experience in guest services, front desk, housekeeping, or related professional area
- Proven leadership and team management skills
- Strong communication and interpersonal skills
- Ability to understand and improve guest and employee satisfaction
- Familiarity with hospitality industry standards, procedures, and quality audits
- Basic financial literacy to review performance data and maximize profitability
- Experience with human resources activities such as interviewing, hiring, and employee development
Job Duties
- Assist in managing execution of all operations in rooms area departments including Front Office, Engineering/Maintenance, Housekeeping
- Lead and motivate the rooms operations team ensuring goals related to guest tracking and productivity are communicated
- Create and nurture a property environment emphasizing motivation, empowerment, teamwork, continuous improvement and passion for service
- Understand employee and guest satisfaction results and develop strategies to address needs and expand strengths
- Communicate and update all goals and results with employees and conduct semiannual one-on-one meetings
- Assist with team scheduling against guest and hours/occupied room goals
- Perform hourly job functions as needed and other duties to meet business needs
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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