Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Sheraton Kansas City Hotel at Crown Center, located at 2345 McGee St, Kansas City, Missouri, is a distinguished property within the Marriott International portfolio. Established as part of a globally recognized hospitality brand, Sheraton has been inviting guests to experience comfort and memorable stays since 1937. This hotel combines the rich tradition of Sheraton with modern conveniences to serve visitors and locals alike through exceptional accommodations and customer service. As a full-service hotel within the vibrant Kansas City area, Sheraton Kansas City Hotel prides itself on creating a welcoming environment where guests feel at home and employees thrive in a... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related area OR Two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related area
- Ability to lead teams and drive performance
- Strong communication and organizational skills
- Basic financial literacy to review and interpret reports
Job Qualifications
- High school diploma or GED with four years of experience in guest services, front desk, housekeeping, or related areas
- OR two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years experience in guest services, front desk, housekeeping, or related area
- Strong leadership and team motivation skills
- Excellent customer service ability
- Knowledge of hospitality standards and compliance
- Ability to analyze financial and operational reports
- Proficient communication and interpersonal skills
- Experience in managing staff and operational workflows
Job Duties
- Assists in managing the execution of all operations in the rooms area departments including Front Office, Engineering/Maintenance, Housekeeping
- Monitors compliance with standards and procedures
- Leads specific team while assisting with property goals
- Creates and nurtures a property environment emphasizing motivation, empowerment, teamwork, continuous improvement, and service passion
- Develops strategies to improve guest and employee satisfaction
- Communicates goals and results with employees
- Conducts hiring and orientation of new team members
- Reviews financial statements and other performance data to maximize department profitability
- Assists in performing annual quality audits
- Responds proactively to guest and employee concerns
- Performs hourly job functions as needed
- Celebrates team successes and recognizes individual contributions
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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