Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Relocation assistance
Job Description
Marriott International is a global leader in the hospitality industry, renowned for delivering exceptional guest experiences and innovative service. Among its luxury portfolio, JW Marriott stands out with over 100 prestigious properties located in gateway cities and distinctive resort destinations worldwide. The JW Marriott brand emphasizes a holistic approach to well-being, fostering a work environment where associates are valued, supported, and empowered to grow both personally and professionally. At JW Marriott, you're not just joining a hotel; you're joining a community that encourages true camaraderie among diverse colleagues, offering numerous opportunities for training, development, and recognition. The company's commitment to... Show More
Job Requirements
- high school diploma or equivalent
- minimum 4 years experience in guest services, front desk, housekeeping or related field
- or associate degree with 2 years relevant experience
- excellent leadership and communication skills
- ability to manage multiple priorities and work under pressure
- proficiency with standard office and property management software
- strong organizational skills and attention to detail
- willingness to work flexible hours including weekends and holidays
Job Qualifications
- high school diploma or GED with at least 4 years experience in guest services, front desk, housekeeping or related professional area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with at least 2 years experience in guest services, front desk, housekeeping or related professional area
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- ability to analyze and interpret financial and performance data
- customer service excellence
- familiarity with hospitality industry standards and procedures
Job Duties
- assists in managing the execution of all operations in the rooms area departments such as Front Office, Engineering/Maintenance, Housekeeping
- leads specific team while assisting with meeting or exceeding property goals
- monitors compliance with standards and procedures
- manages and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and passion for service
- understands employee and guest satisfaction results and develops strategies to improve areas of need
- communicates and updates all goals and results with employees regularly
- performs hourly job functions as needed
- assists in conducting hiring, interviewing and onboarding processes
- responds timely to customer service department requests
- reviews financial statements and other performance reports to maximize financial performance
- assists in performing annual quality audits with management
- ensures compliance with key control programs
- meets with staff one-on-one semiannually
- celebrates team successes and recognizes individual contributions
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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