Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
bonus eligible
Professional development opportunities
Job Description
The Ritz-Carlton Orlando Grande Lakes is a prestigious luxury hotel located in Orlando, Florida, known for its exemplary service and commitment to delivering exceptional guest experiences. Part of the renowned Ritz-Carlton brand under Marriott International, this property embodies the highest standards of hospitality, offering an environment where guests feel valued, comfortable, and thoroughly cared for. The hotel is famed for its upscale accommodations, extensive amenities, and dedication to creating memorable stays for every guest. With a global reputation for excellence, the Ritz-Carlton Orlando Grande Lakes not only attracts tourists and business travelers alike but also top hospitality professionals who thrive... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- Two years experience in the guest services, front desk, housekeeping, or related professional area
- Ability to lead and motivate a team
- Strong communication skills
- Availability for full-time management role
- Commitment to upholding Ritz-Carlton Gold Standards
- Proficiency in managing financial and operational performance
- Capability to handle human resources responsibilities effectively
Job Qualifications
- High school diploma or GED with four years of experience in guest services, front desk, housekeeping, or related professional area
- OR a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years of experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Understanding of hospitality standards and brand service culture
- Ability to analyze financial statements and performance reports to improve departmental profitability
- Experience with human resources activities such as hiring and employee feedback
- Knowledge of standard and local operating procedures (SOPs and LSOPs)
Job Duties
- Assist in managing the execution of all operations in the rooms area departments including front office, engineering/maintenance, housekeeping
- Lead and motivate the rooms operations team to achieve guest tracking and productivity goals
- Create and nurture a property environment emphasizing motivation, empowerment, teamwork, and continuous improvement
- Monitor guest and employee satisfaction results and develop strategies to improve performance
- Communicate goals and progress to team members and meet with staff individually semiannually
- Manage scheduling aligning with guest occupancy and hours goals
- Perform hourly job functions as needed and carry out additional duties to meet business needs
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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