Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Performance bonus
Career Development
Job Description
The Westin Irving Convention Center at Las Colinas, located at 400 Las Colinas Blvd W in Irving, Texas, is a distinguished full-service hotel operated by Marriott International. Known for its commitment to wellness and exceptional guest service, this hotel offers an ideal setting for travelers seeking comfort and rejuvenation. Marriott International is a global leader in the hospitality industry, dedicated to creating welcoming environments that celebrate diversity and provide equal opportunities for all employees. At Westin, the focus extends beyond accommodation to empowering guests to enhance their well-being and experience a balanced, healthy lifestyle even while away from home.
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Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related area
- strong leadership skills
- effective communication skills
- ability to manage multiple departments
- knowledge of hospitality standards
- capacity to handle guest and employee concerns
- willingness to perform hourly job functions as needed
- able to work full time
- eligible to work in the United States
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years relevant experience
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- knowledge of hotel operations and guest service standards
- experience in financial oversight and reporting
- ability to handle employee and guest concerns professionally
- proficiency in scheduling and operational planning
- commitment to promoting wellness and employee engagement
- adaptability to a fast-paced hospitality environment
Job Duties
- Verify that goals are translated to the team in guest tracking and productivity
- create and nurture a motivating, empowering, and team-oriented property environment
- develop game plans based on employee and guest satisfaction results
- ensure the team has the capability to meet expectations
- lead by example with confidence and enthusiasm
- assist employees in understanding and exceeding guest needs and expectations
- assist in managing operations of Front Office, Engineering/Maintenance, and Housekeeping departments
- follow property-specific recovery plans
- publish guest satisfaction results timely
- take proactive approaches to employee and guest concerns
- extend professionalism and courtesy to employees and guests
- communicate and update goals and results with employees
- conduct semiannual one-to-one meetings with staff
- assist with scheduling against guest and occupancy goals
- perform hourly job functions as needed
- conduct other duties as assigned
- embrace the brand's service culture
- provide excellent customer service by being readily available
- strive to improve guest and employee satisfaction
- respond timely to customer service requests
- verify all team members meet hospitality requirements
- assist in performing annual quality audits with management
- verify key control program effectiveness
- review financial statements to measure productivity and identify improvement areas
- strive to maximize financial performance
- participate in interviews and hiring decisions
- ensure thorough orientations
- utilize an open door policy and review employee satisfaction to address concerns
- administer policies and disciplinary procedures fairly
- celebrate and recognize team member contributions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Find restaurant and hotel jobs on OysterLink.
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