Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
Marriott International is a leading global hospitality company known for its portfolio of premier brands and commitment to delivering extraordinary guest experiences. The Philadelphia Airport Marriott, located at 1 Arrivals Rd, Philadelphia, Pennsylvania, is a prominent hotel that embodies Marriott's dedication to quality and service excellence. Serving travelers with exceptional accommodations and amenities, this hotel is strategically positioned to cater to guests visiting the Philadelphia airport and the surrounding area. Marriott International prides itself on fostering an inclusive workplace by valuing diverse backgrounds, talents, and experiences of its associates. The company actively promotes equal opportunity hiring and ensures a positive,... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- 2 years experience in guest services, front desk, housekeeping, or related area
- strong leadership abilities
- excellent communication skills
- ability to manage multiple departments
- understanding of hospitality operations
- proficiency in financial analysis
- experience in employee training and development
- willingness to perform operational tasks as needed
- availability to work full time
- commitment to providing excellent guest service
- ability to work collaboratively with a diverse team
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
- strong leadership and team management skills
- excellent communication and interpersonal skills
- knowledge of hospitality industry standards and guest service excellence
- ability to analyze financial reports and performance data
- experience with human resources activities and employee development
- proficiency in scheduling and operational planning
- commitment to upholding brand's service culture
Job Duties
- Verifies that goals are translated to the team as they relate to guest tracking and productivity
- creates and nurtures an environment emphasizing motivation, empowerment, teamwork, continuous improvement, and passion for service
- understands employee and guest satisfaction results and develops game plans to improve
- verifies team capabilities to meet expectations
- leads by example with confidence, energy, and enthusiasm
- assists employees in understanding and exceeding guest needs and expectations
- assists in managing execution of all rooms area departments operations such as Front Office, Engineering/Maintenance, Housekeeping
- follows property-specific second effort and recovery plan
- publishes guest satisfaction results promptly
- takes proactive approaches in addressing employee concerns
- extends professionalism and courtesy to employees
- communicates and updates goals and results with employees
- meets semiannually with staff one-on-one
- assists and teaches team scheduling against guest and hours/occupied room goals
- performs hourly job functions as needed
- performs other duties to meet business needs
- understands brand's service culture
- provides excellent customer service by being readily available and approachable to all guests
- strives to improve guest and employee satisfaction
- takes proactive approaches when dealing with guest concerns
- extends professionalism and courtesy to guests at all times
- responds timely to customer service department requests
- verifies that all team members meet or exceed hospitality requirements
- assists in performing required annual Quality audit with General Manager and Regional Director
- verifies a viable key control program is in place
- reviews financial statements, sales, activity reports, and performance data to measure productivity and determine areas for cost reduction and improvement
- strives to maximize financial performance of the department
- interviews and assists in making hiring decisions
- receives hiring recommendations from team supervisors
- ensures new team member orientations are thorough and timely
- solicits employee feedback and reviews satisfaction results to address concerns
- verifies fair and consistent administration of property policies, disciplinary procedures, and documentation
- celebrates successes and publicly recognizes team contributions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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