Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $80,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Performance bonus
Career development opportunities
Job Description
The St. Regis Chicago is a distinguished luxury hotel located at 401 East Upper Wacker Drive in the vibrant city of Chicago, Illinois. Part of the prestigious St. Regis Hotels & Resorts portfolio managed by Marriott International, the property is renowned for its blend of timeless glamour and modern sophistication. Since the brand's inception by John Jacob Astor IV in New York at the dawn of the twentieth century, St. Regis has embodied a commitment to delivering exquisite experiences through bespoke, anticipatory service. With more than 50 luxury hotels and resorts worldwide, the St. Regis brand is synonymous with impeccable... Show More
Job Requirements
- Must be able to work all shifts, weekends and holidays
- Must be available for full-time employment
- Ability to perform hourly job functions as needed
- Capability to work collaboratively within a team environment
- Excellent interpersonal and organizational skills
- Compliance with property policies and procedures
- Commitment to delivering high-quality guest service
- Flexibility and adaptability to meet operational needs
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience in guest services, front desk, housekeeping or related area
- Experience in managing teams in a hospitality setting
- Strong leadership and communication skills
- Ability to analyze financial reports and operational data
- Knowledge of hospitality service standards and brand culture
- Proficiency in scheduling and resource management
- Customer service excellence
- Ability to handle guest and employee concerns effectively and professionally
Job Duties
- Verify that goals are translated to the team relating to guest tracking and productivity
- Create and nurture a property environment emphasizing motivation, empowerment, teamwork, continuous improvement and passion for service
- Understand employee and guest satisfaction results and develop plans to address needs and expand strengths
- Ensure team capabilities meet expectations
- Lead by example with self-confidence, energy and enthusiasm
- Assist employees in understanding and exceeding guests' needs and expectations
- Assist in managing operations in rooms area departments including Front Office, Engineering/Maintenance and Housekeeping
- Follow property specific second effort and recovery plans
- Publish guest satisfaction results promptly including forms, comment cards and letters
- Take proactive approaches to employee concerns
- Maintain professionalism and courtesy with employees
- Communicate and update goals and results with employees
- Meet semiannually with staff one-on-one
- Assist and teach team scheduling against guest and hours/occupied room goals
- Perform hourly job functions as needed
- Perform other duties as assigned to meet business needs
- Understand the brand's service culture
- Provide excellent customer service by being available and approachable
- Continually improve guest and employee satisfaction
- Take proactive approaches to guest concerns
- Maintain professionalism and courtesy with guests
- Respond timely to customer service requests
- Verify all team members meet or exceed hospitality requirements
- Assist in performing annual Quality audit with General Manager and Regional Director
- Ensure a viable key control program is in place
- Review financial statements, sales and activity reports to measure productivity and identify improvements
- Maximize financial performance of the department
- Interview and assist in hiring decisions
- Receive hiring recommendations from supervisors
- Ensure thorough orientation of new team members
- Solicit employee feedback and utilize an open door policy
- Review employee satisfaction results and address concerns
- Ensure fair and consistent administration of property policies and disciplinary procedures
- Support Peer Review Process
- Celebrate successes and recognize team contributions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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