Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
Sheraton Denver Downtown Hotel, located at 1550 Court Place in Denver, Colorado, is a prestigious hotel under the Marriott International portfolio. Established since 1937, Sheraton has built a reputation as a world-class hospitality brand recognized for creating a welcoming environment, engaging experiences, and thoughtful service. The Denver Downtown location represents a vital hub within the local community, known for its premium service quality and guest satisfaction. As part of Marriott’s extensive family of brands, Sheraton offers an inclusive, diverse, and dynamic workplace that cultivates the growth and development of its associates, while emphasizing collaboration and respect across all levels. The... Show More
Job Requirements
- High school diploma or GED
- Four years of experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years of experience in guest services, front desk, housekeeping, or related professional area
- Ability to lead and manage operations in rooms area departments
- Strong customer service skills
- Availability to work full time
- Management position experience preferred
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
- Demonstrated leadership skills in hospitality environment
- Strong understanding of guest satisfaction and employee engagement strategies
- Proficient in managing multiple guest services operations
- Ability to perform quality audits and analyze financial statements
- Outstanding communication and interpersonal skills
- Commitment to providing excellent customer service and fostering a positive team environment
Job Duties
- Assist in managing execution of all operations in rooms area departments such as Front Office, Engineering/Maintenance, Housekeeping
- Lead and verify that team translates goals related to guest tracking and productivity
- Create and nurture a property environment emphasizing motivation, empowerment, teamwork, and continuous improvement
- Monitor guest satisfaction results and develop plans to address areas of need and strengthen strengths
- Perform hourly job functions as needed and other duties assigned to meet business needs
- Manage employee relations by proactively addressing concerns, maintaining professionalism and courtesy, and conducting one-to-one staff meetings semiannually
- Communicate and update all goals and results with employees regularly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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