Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Bonuses
Job Description
W Hoboken is a vibrant luxury hotel located in Hoboken, New Jersey, part of the renowned W Hotels portfolio under Marriott International. W Hotels are celebrated for their dynamic approach to hospitality, blending comfort, style, and innovation to create memorable experiences for guests. W Hoboken embraces this mission by providing exceptional service in an energetic and modern environment, ideally situated on River Street to welcome travelers and locals alike. The establishment places a strong emphasis on inclusivity, diversity, and creating opportunities for its associates, fostering a culture where the unique backgrounds and talents of each employee are valued and celebrated.Show More
Job Requirements
- high school diploma or GED
- 4 years of experience in guest services, front desk, housekeeping, or related fields
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years of relevant professional experience
- strong leadership and team management skills
- excellent communication skills
- ability to handle guest and employee concerns professionally
- knowledge of industry standards and procedures
- ability to analyze financial reports
- proficiency in scheduling and operational planning
- availability to work full time in Hoboken, New Jersey
Job Qualifications
- high school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related areas
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience
- proven leadership skills in hospitality operations
- proficiency in managing multiple departments
- ability to analyze guest satisfaction and financial performance data
- strong communication and interpersonal skills
- experience with staff development and motivation
- knowledge of hospitality standards and compliance
- problem-solving and conflict resolution abilities
Job Duties
- verify that goals related to guest tracking and productivity are communicated to the team
- create and nurture a motivating and empowering property environment
- understand guest and employee satisfaction results and develop improvement plans
- ensure team capabilities meet expectations
- lead by example with confidence and enthusiasm
- assist employees in exceeding guest needs and expectations
- manage operations in rooms area departments including front office, engineering/maintenance, and housekeeping
- follow property second effort and recovery plans
- publish guest satisfaction results promptly
- address employee concerns proactively
- maintain professionalism and courtesy with employees
- communicate goals and results regularly with staff
- conduct one-to-one meetings with staff semiannually
- assist with scheduling to meet guest and occupancy goals
- perform hourly job functions as needed
- respond promptly to guest concerns
- ensure team compliance with hospitality standards
- review financial and performance data to maximize departmental financial performance
- assist with annual quality audits
- manage key control program
- conduct hiring interviews and assist in staffing decisions
- ensure thorough orientation for new employees
- solicit and address employee feedback
- enforce property policies fairly
- recognize and celebrate team member contributions
- perform other duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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