Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $71,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Paid Time Off
employee recognition programs
Professional development opportunities
teamwork-oriented environment
Job Description
The Ritz-Carlton Dallas Las Colinas, located at 4150 North MacArthur Boulevard in Irving, Texas, is a prestigious luxury hotel that forms part of the globally recognized Ritz-Carlton brand under Marriott International. Known worldwide for its exceptional service and opulent accommodations, The Ritz-Carlton Dallas Las Colinas epitomizes luxury hospitality by providing guests with memorable experiences that exceed expectations. This establishment prides itself on its high standards and dedication to both guest and employee satisfaction, operating as a full-service management property in a vibrant location. This role is full-time, management level, offering an annual salary range between $57,000 and $71,000, with eligibility... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- OR
- Two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Excellent leadership and communication skills
- Ability to work full time in management role
- Willingness to relocate if necessary
- Strong customer service orientation
- Proficiency in managing multiple departments and coordinating teams
- Knowledge of hospitality standards and compliance
- Ability to analyze financial statements and operational data
- Skilled in employee relations and conflict resolution
Job Qualifications
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- OR
- Two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
Job Duties
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Understands employee and guest satisfaction results and develops game plans to attack need areas and expand on the strengths
- Verifies that the team has the capabilities to meet expectations
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
- Assists in managing the execution of all operations in the rooms area departments (Front Office, Engineering/Maintenance, Housekeeping)
- Follows property specific second effort and recovery plan
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
- Takes proactive approaches when dealing with employee concerns
- Extends professionalism and courtesy to employees at all times
- Communicates and updates all goals and results with employees
- Meets semiannually with staff on a one-to-one basis
- Assists and teaches the team scheduling against guest and hours/occupied room goals
- Performs hourly job functions as needed
- Performs other duties, as assigned, to meet business needs
- Understands the brand's service culture
- Provides excellent customer service by being readily available and approachable for all guests
- Strives to continually improve guest and employee satisfaction
- Takes proactive approaches when dealing with guest concerns
- Extends professionalism and courtesy to guests at all times
- Responds timely to customer service department requests
- Verifies that all team members meet or exceed all hospitality requirements
- Assists in performing required annual Quality audit with General Manager and Regional Director
- Verifies that a viable key control program is in place
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Strives to maximize the financial performance of the department
- Interviews and assists in making hiring decisions
- Receives hiring recommendations from team supervisors
- Verifies that orientations for new team members are thorough and completed in a timely fashion
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures and support the Peer Review Process, where applicable
- Celebrates successes and publicly recognizes the contributions of team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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