Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Free Meals
parking
Dry cleaning
bonus eligible
Health Insurance
Paid Time Off
employee recognition
Job Description
The Ritz-Carlton Pentagon City, located at 1250 S. Hayes Street in Arlington, Virginia, is part of the esteemed portfolio of Marriott International. Known globally for its commitment to luxury hospitality, The Ritz-Carlton sets the highest standards in guest service, quality, and employee satisfaction. This renowned hotel brand focuses on creating exceptional experiences that remain memorable long after guests have departed. The establishment prioritizes fostering an inclusive and welcoming environment where diverse backgrounds and talents are valued, supporting a culture that encourages creativity, thoughtfulness, and compassion among its staff. At The Ritz-Carlton Pentagon City, employees are empowered to deliver the 'Gold... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Ability to manage multiple departments simultaneously
- Strong interpersonal and leadership abilities
- Excellent communication skills
- Proactive problem-solving skills
- Commitment to high standards of customer service
- Availability to work full time on-site
- Willingness to perform operational tasks as needed
Job Qualifications
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Demonstrated leadership and team management skills
- Strong communication and interpersonal skills
- Ability to motivate and empower employees
- Experience with guest satisfaction monitoring and improving operational productivity
- Familiarity with financial performance analysis
- Customer service excellence
- Knowledge of human resources practices and policies
Job Duties
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths
- Verifies that the team has the capabilities to meet expectations
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
- Assists in managing the execution of all operations in the rooms area departments such as Front Office, Engineering/Maintenance, Housekeeping
- Follows property specific second effort and recovery plan
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
- Takes proactive approaches when dealing with employee concerns
- Extends professionalism and courtesy to employees and guests at all times
- Communicates and updates all goals and results with employees
- Meets semiannually with staff on a one-to-one basis
- Assists and teaches the team scheduling against guest and hours/occupied room goals
- Performs hourly job functions as needed
- Performs other duties, as assigned, to meet business needs
- Understands the brand's service culture
- Provides excellent customer service by being readily available and approachable for all guests
- Strives to continually improve guest and employee satisfaction
- Takes proactive approaches when dealing with guest concerns
- Responds timely to customer service department requests
- Verifies that all team members meet or exceed all hospitality requirements
- Assists in performing required annual quality audit with General Manager and Regional Director
- Verifies that a viable key control program is in place
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Strives to maximize the financial performance of the department
- Interviews and assists in making hiring decisions
- Receives hiring recommendations from team supervisors
- Verifies orientations for new team members are thorough and completed in a timely fashion
- Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns
- Verifies property policies are administered fairly and consistently
- Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures and supports the Peer Review Process when applicable
- Celebrates successes and publicly recognizes the contributions of team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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