Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $71,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Professional Development
Job Description
The Westin Cape Coral Resort at Marina Village, located in Cape Coral, Florida, is part of the globally recognized Marriott International family of hotels. Marriott International is known for its commitment to exceptional service, inclusivity, and a diverse workplace culture that embraces the unique backgrounds and talents of its associates. Positioned in a prime waterfront location, The Westin Cape Coral Resort offers an engaging and luxurious environment for both guests and employees, fostering a culture devoted to wellness and guest satisfaction. The resort specifically focuses on empowering its guests to enhance their well-being while traveling, aligning with The Westin brand's... Show More
Job Requirements
- High school diploma or GED
- Minimum 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Minimum 2 years experience in guest services, front desk, housekeeping, or related area
- Strong leadership skills
- Excellent communication skills
- Ability to analyze financial reports
- Ability to manage multiple departments
- Bilingual Spanish preferred
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related area
- Demonstrated leadership and team management skills
- Strong communication and interpersonal abilities
- Ability to analyze financial and operational reports
- Knowledge of hospitality industry standards and guest service protocols
- Proficiency in scheduling and staff development
- Preferred bilingual (Spanish) communication skills
Job Duties
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Understands employee and guest satisfaction results and develops game plans to attack need areas and expand on the strengths
- Verifies that the team has the capabilities to meet expectations
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
- Assists in managing the execution of all operations in rooms area departments including Front Office, Engineering/Maintenance, and Housekeeping
- Follows property specific second effort and recovery plans
- Publishes all guest satisfaction results in a timely fashion
- Takes proactive approaches when dealing with employee and guest concerns
- Extends professionalism and courtesy to employees and guests at all times
- Communicates and updates all goals and results with employees
- Meets semiannually with staff on a one-to-one basis
- Assists and teaches the team scheduling against guest and hours/occupied room goals
- Performs hourly job functions as needed
- Performs other duties, as assigned, to meet business needs
- Provides excellent customer service by being readily available and approachable for all guests
- Verifies that all team members meet or exceed all hospitality requirements
- Assists in performing required annual Quality audit with General Manager and Regional Director
- Verifies that a viable key control program is in place
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement to determine areas needing cost reduction and program improvement
- Strives to maximize the financial performance of the department
- Interviews and assists in making hiring decisions
- Verifies that orientations for new team members are thorough and completed in a timely fashion
- Solicits employee feedback and reviews employee satisfaction results to identify and address employee problems or concerns
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOPs and LSOPs and support the Peer Review Process
- Celebrates successes and publicly recognizes the contributions of team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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