Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $71,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Tuition Assistance
Job Description
The Westin Cape Coral Resort at Marina Village, located at 5951 Silver King Boulevard in Cape Coral, Florida, is a distinguished hotel that offers luxury accommodations and exceptional guest services. As part of the renowned Marriott International portfolio, The Westin brand focuses on providing a unique wellness experience for its guests, empowering them to regain control and enhance their well-being while traveling. This resort boasts a vibrant environment that not only caters to the needs of guests but also fosters a dynamic workplace culture where employees can grow and thrive. The Westin Cape Coral Resort is committed to diversity and... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Bilingual Spanish preferred
- Excellent leadership and interpersonal skills
- Strong organizational and problem-solving abilities
- Ability to work flexible hours including weekends and holidays
- Commitment to providing exceptional guest service
- Proficiency with property management systems and Microsoft Office suite
Job Qualifications
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership and team management skills
- Excellent customer service and communication skills
- Ability to analyze financial statements and reports
- Knowledge of hospitality industry standards and best practices
- Proficiency in bilingual Spanish preferred
Job Duties
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Understands employee and guest satisfaction results and develops game plans to attack need areas and expand on strengths
- Verifies that the team has the capabilities to meet expectations
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Assists employees in understanding guests’ ever-changing needs and expectations and exceeding them
- Assists in managing the execution of all operations in the rooms area departments such as Front Office, Engineering/Maintenance, Housekeeping
- Follows property specific second effort and recovery plan
- Publishes all guest satisfaction results in a timely fashion including guest satisfaction forms, comment cards and guest letters
- Takes proactive approaches when dealing with employee concerns
- Extends professionalism and courtesy to employees at all times
- Communicates/updates all goals and results with employees
- Meets semiannually with staff on a one-to-one basis
- Assists/teaches the team scheduling against guest and hours/occupied room goals
- Performs hourly job functions as needed
- Performs other duties as assigned to meet business needs
- Understands the brand's service culture
- Provides excellent customer service by being readily available/approachable for all guests
- Strives to continually improve guest and employee satisfaction
- Takes proactive approaches when dealing with guest concerns
- Extends professionalism and courtesy to guests at all times
- Responds timely to customer service department requests
- Verifies that all team members meet or exceed all hospitality requirements
- Assists in performing required annual Quality audit with General Manager and Regional Director
- Verifies that a viable key control program is in place
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement and determine areas needing cost reduction and program improvement
- Strives to maximize the financial performance of the department
- Interviews and assists in making hiring decisions
- Receives hiring recommendations from team supervisors
- Verifies that orientations for new team members are thorough and completed in a timely fashion
- Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures and support the Peer Review Process where applicable
- Celebrates successes and publicly recognizes the contributions of team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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