Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $71,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
bonus eligibility
Employee wellness programs
Professional development opportunities
Job Description
The Westin Cape Coral Resort at Marina Village is a distinguished hotel located at 5951 Silver King Boulevard, Cape Coral, Florida. This upscale resort is part of Marriott International, a global leader in hospitality known for its commitment to exceptional guest experiences and comprehensive employee development. Nestled in a beautiful waterfront location, The Westin Cape Coral Resort offers an inviting atmosphere where guests can enjoy both relaxation and recreation. The resort features well-appointed rooms and amenities designed to provide comfort and convenience to a diverse array of travelers, including business guests and families alike.
At The Westin Cape Cora... Show More
At The Westin Cape Cora... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping or related area
- or 2-year degree in hotel and restaurant management, hospitality, business administration or related major
- 2 years experience in guest services, front desk, housekeeping or related area
- strong leadership capabilities
- excellent interpersonal and communication skills
- ability to manage multiple departments
- proactive and solution-oriented approach
- flexibility to work full time on-site
- commitment to guest and employee satisfaction
- familiarity with hospitality software and operational procedures
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping or related field
- or 2-year degree in hotel and restaurant management, hospitality, business administration or related major with 2 years relevant experience
- demonstrated leadership and team management skills
- strong customer service orientation with ability to handle guest concerns professionally
- knowledge of hospitality operations and brand standards
- effective communication and motivational skills
- ability to analyze financial reports and contribute to profitability
- experience with conducting quality audits and property management
- proficiency in scheduling and performance tracking
- commitment to wellness and professional development
Job Duties
- Lead room operations team by translating goals into actionable objectives and fostering teamwork and empowerment
- assist in managing execution of all rooms area departments such as front office, engineering/maintenance, housekeeping
- monitor compliance with property standards and procedures including second effort and recovery plans
- publish guest satisfaction results and respond proactively to employee and guest concerns
- communicate goals and updates regularly with staff and conduct one-to-one semiannual meetings
- assist and teach scheduling aligned with guest and room occupancy goals
- perform hourly job functions as needed and other duties to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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