Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $71,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Performance bonus
Career development opportunities
Job Description
The Westin Irving Convention Center at Las Colinas is a prestigious full-service hotel located in Irving, Texas. It is part of the renowned Marriott International brand, which is recognized globally for its dedication to quality service, comfort, and guest satisfaction. Situated at 400 W Las Colinas Blvd, this hotel combines convenience and luxury to cater to both business travelers and tourists. The establishment boasts contemporary accommodations, extensive meeting spaces, and a commitment to wellness based on the Westin brand promise. Marriott International is proud to foster an inclusive work environment that values diversity and offers equal opportunity to all associates,... Show More
Job Requirements
- High school diploma or GED
- four years experience in the guest services, front desk, housekeeping, or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- two years experience in guest services, front desk, housekeeping, or related professional area
- strong leadership and team management skills
- excellent communication abilities
- ability to handle multiple priorities
- customer service orientation
- knowledge of hospitality operational standards
- capability to analyze financial data
- willingness to work full time
- adherence to company policies and procedures
Job Qualifications
- High school diploma or GED
- four years of experience in guest services, front desk, housekeeping, or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- two years of experience in guest services, front desk, housekeeping, or related professional area
- strong leadership skills
- excellent communication and interpersonal skills
- ability to manage multiple tasks and teams
- knowledge of hospitality industry standards
- proficiency in scheduling and staffing management
- experience with quality audits and financial performance analysis
Job Duties
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity
- creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- understands employee and guest satisfaction results and develops game plans to address areas of improvement and expand strengths
- verifies that the team has the capabilities to meet expectations
- leads by example demonstrating self-confidence, energy and enthusiasm
- assists employees in understanding guests' ever-changing needs and exceeding them
- assists in managing the execution of all operations in the rooms area departments (Front Office, Engineering/Maintenance, Housekeeping)
- follows property specific second effort and recovery plan
- publishes all guest satisfaction results including guest satisfaction forms, comment cards and letters
- takes proactive approaches when dealing with employee concerns
- extends professionalism and courtesy to employees at all times
- communicates and updates all goals and results with employees
- meets semiannually with staff on a one-to-one basis
- assists and teaches the team scheduling against guest and hours/occupied room goals
- performs hourly job functions as needed
- performs other duties as assigned to meet business needs
- understands the brand's service culture
- provides excellent customer service by being readily available and approachable for all guests
- strives to continually improve guest and employee satisfaction
- takes proactive approaches when dealing with guest concerns
- extends professionalism and courtesy to guests at all times
- responds timely to customer service department requests
- verifies that all team members meet or exceed all hospitality requirements
- assists in performing required annual Quality audit with General Manager and Regional Director
- verifies that a viable key control program is in place
- reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and determine areas needing cost reduction and program improvement
- strives to maximize the financial performance of the department
- interviews and assists in making hiring decisions
- receives hiring recommendations from team supervisors
- verifies that orientations for new team members are thorough and completed in a timely fashion
- solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns
- verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standards and Local Operating Procedures and support the Peer Review Process where applicable
- celebrates successes and publicly recognizes the contributions of team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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