Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $71,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Performance bonus
Career development opportunities
Job Description
The Sheraton New Orleans Hotel, part of the globally recognized Marriott International portfolio, is a premier full-service hotel located in the vibrant heart of New Orleans at 500 Canal Street. Known for its exceptional guest experience, the Sheraton brand has been a symbol of welcoming and connecting people since its founding in 1937. The Sheraton New Orleans offers a dynamic hospitality environment characterized by its commitment to superior service, creating meaningful connections, and fostering a sense of belonging for both guests and associates. As a cornerstone in the bustling New Orleans community, the hotel prides itself on its rich cultural... Show More
Job Requirements
- high school diploma or GED
- or related 2-year degree
- 2 to 4 years experience in guest services, front desk, housekeeping or related professional area
- strong leadership and team management skills
- ability to communicate goals and motivate team
- knowledge of hospitality industry standards and guest service culture
- capability to analyze financial reports and drive cost reduction
- proficiency in managing human resources activities including hiring and orientation
- excellent problem-solving and interpersonal skills
- flexibility to perform hourly job duties when necessary
- commitment to professionalism and courteous service
- ability to meet property compliance standards
- eligibility to work full time at hotel location
Job Qualifications
- high school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related area
Job Duties
- assist in managing the execution of all operations in the rooms area departments including front office, engineering/maintenance, housekeeping
- verify that goals are translated to the team as they relate to guest tracking and productivity
- create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and passion for service
- monitor and address employee and guest satisfaction results by developing improvement plans
- lead by example demonstrating self-confidence, energy and enthusiasm
- assist employees in understanding and exceeding guest expectations
- communicate updates on goals and results with employees
- assist and teach the team scheduling against guest and hours/occupied room goals
- perform hourly job functions as needed
- meet semiannually with staff on a one-to-one basis
- follow property specific second effort and recovery plan
- publish guest satisfaction results in a timely fashion
- take proactive approaches in dealing with employee and guest concerns
- extend professionalism and courtesy to employees and guests at all times
- respond timely to customer service department requests
- verify hospitality requirements are met or exceeded by all team members
- assist in performing required annual quality audit with General Manager and Regional Director
- review financial statements, sales and activity reports to measure productivity and determine areas for cost reduction and program improvement
- maximize financial performance of the department
- interview and assist in making hiring decisions
- ensure orientations for new team members are completed timely
- solicit employee feedback and utilize open door policy
- administer property policies fairly and consistently
- celebrate team successes and recognize individual contributions
- perform other duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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