Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k)
Paid Time Off
Life insurance
Travel Discounts
Tuition Assistance
Employee stock purchase plan
Job Description
Marriott International is a globally recognized hospitality company committed to delivering exceptional experiences for travelers worldwide. Within its prestigious portfolio is The Westin DC Downtown, a prominent hotel located in the heart of Washington, DC. This establishment combines the vibrancy of the city with Westin's signature focus on wellness and rejuvenation. As part of a leading hotel brand, The Westin DC Downtown prides itself on creating an environment where guests can regain control of their well-being while traveling, ensuring they can be the best version of themselves. The hotel attracts diverse clientele, including business travelers, tourists, and conference attendees, fueling... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related field
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- ability to manage multiple operational areas
- proficiency in monitoring financial and guest satisfaction metrics
- knowledge of hospitality industry standards and procedures
- ability to perform quality audits and implement corrective actions
- commitment to employee development and motivation
- capacity to handle employee and guest concerns professionally
Job Qualifications
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related field
- strong leadership capabilities
- excellent interpersonal skills
- familiarity with hospitality standards
- experience managing staff and operations
- ability to analyze financial and guest satisfaction data
- experience with quality audits
- solid understanding of employee relations and labor policies
Job Duties
- Verify that goals relating to guest tracking and productivity are communicated to the team
- create and nurture a motivating and empowering environment emphasizing teamwork and continuous improvement
- understand employee and guest satisfaction results to develop improvement plans
- verify team capability to meet expectations
- lead by example with energy and enthusiasm
- assist employees in exceeding guests' changing needs
- assist in managing operations of rooms area departments including Front Office, Engineering/Maintenance, Housekeeping
- follow property-specific recovery plans
- publish all guest satisfaction results timely
- take proactive approaches to employee concerns
- show professionalism and courtesy to employees and guests
- communicate and update all goals and results with employees
- meet staff individually semiannually
- assist the team in scheduling to meet guest and operational goals
- perform hourly job functions as required
- perform other duties as assigned
- understand the brand's service culture
- provide excellent customer service by being approachable to guests
- improve guest and employee satisfaction continually
- respond timely to customer service requests
- verify that team members meet hospitality requirements
- assist in quality audits
- ensure key control program viability
- review financial reports to measure productivity and identify improvement areas
- strive to maximize financial performance of the department
- interview and assist in making hiring decisions
- ensure thorough and timely orientation for new team members
- solicit employee feedback and address concerns
- administer policies fairly and consistently
- complete disciplinary procedures and support the peer review process
- celebrate and publicly recognize team member contributions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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