Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,300.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
employee wellness initiatives
Job Description
Hotel Metro, part of the Autograph Collection, is a distinguished boutique hotel located in the heart of downtown Milwaukee. This hotel blends historic charm with modern sophistication, capturing the essence of an Art Deco-inspired aesthetic. Boasting 63 stylish guest rooms and an inviting rooftop lounge, Hotel Metro is a shining example of luxury hospitality where every detail matters. Guests and visitors alike enjoy a personalized and memorable experience cultivated by a team of dedicated hospitality professionals known as Curators. These team members thrive in an elegant environment focused on exceeding expectations through exceptional service and attention to detail.
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Job Requirements
- associate or bachelor's degree preferred
- intermediate knowledge of overall hotel operations
- working knowledge of LightSpeed and Microsoft Office including Word, Excel, and Outlook
- valid driver's license with acceptable driving history
- ability to demonstrate leadership and professional image
- strong management skills
- ability to assign and delegate work appropriately
- accuracy and thoroughness
- ability to manage difficult guest situations
- flexibility to adapt to changes
- excellent interpersonal and customer service skills
- clear and concise communication skills
- ability to foster team spirit and trust
Job Qualifications
- associate or bachelor's degree preferred
- intermediate knowledge of hotel operations
- working knowledge of LightSpeed
- proficiency with Microsoft Word, Excel, and Outlook
- valid driver's license with acceptable driving history
- strong management skills
- ability to delegate work and authority
- accuracy and thoroughness in work
- ability to manage difficult guest situations
- flexibility and adaptability to change
- excellent interpersonal and customer service skills
- effective oral and written communication
- ability to foster commitment, team spirit, and trust
Job Duties
- assist the General Manager in leading departmental teams including housekeeping, valet/bellman, and front desk
- oversee departments to ensure optimal service and hospitality
- assist in preparation of forecasts and reports
- assist in budget development, implementation, and monitoring
- review financial statements, sales, and activity reports to measure productivity and goals
- monitor and maintain front office systems and equipment
- ensure a viable key control program
- provide a safe working environment complying with OSHA/MSDS
- provide leadership to hotel associates to achieve customer service goals
- focus on increasing guest satisfaction scores
- create action plans to address guest service deficiencies
- proactively resolve customer complaints and operational issues
- assist employees in understanding and exceeding guest expectations
- manage appropriate staffing levels
- assist with guest service training including service recovery and upselling
- assist with interviewing, selection, training, scheduling, coaching, and support of associates
- set clear performance expectations for managers and staff
- ensure timely completion of orientations and trainings with HR
- proactively address employee concerns
- assess employee performance and provide recognition
- assist with coaching and counseling supervisors
- maintain availability and approachability for employees
- lead by example demonstrating confidence and enthusiasm
- solicit feedback for continuous improvement
- ensure the hotel meets all quality standards including customer service and safety
- serve on the hotel's safety committee
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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