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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $80,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Boston Marriott Long Wharf is a prestigious hotel located in the heart of Boston, Massachusetts. Situated at 296 State St, this property is renowned for its prime location near historic sites and vibrant city attractions, making it a favored destination for business travelers and tourists alike. As part of Marriott International, a global leader in the hospitality industry, Boston Marriott Long Wharf delivers exceptional service, luxurious accommodations, and a welcoming atmosphere that exemplifies the brand's commitment to quality and guest satisfaction. With a focus on innovation and continuous improvement, the hotel offers a dynamic work environment that fosters employee growth... Show More
Job Requirements
- high school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related area
- excellent communication skills
- leadership ability
- customer service orientation
- flexibility with shifts
- ability to work in a fast-paced environment
- strong organizational skills
- basic financial literacy
Job Qualifications
- high school diploma or GED plus 4 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major plus 2 years experience in guest services, front desk, housekeeping, or related area
- proven leadership skills
- strong communication and interpersonal skills
- ability to multitask and prioritize in a dynamic environment
- knowledge of hospitality operations and service standards
- proficiency in reviewing financial and performance data
- commitment to guest satisfaction and team motivation
- understanding of HR policies and procedures
Job Duties
- assist in managing the execution of all operations in the rooms area departments such as front office, engineering/maintenance, housekeeping
- strive to continually improve guest and employee satisfaction
- monitor compliance with standards and procedures
- lead specific team while assisting with meeting or exceeding property goals
- verify that goals are being translated to the team as they relate to guest tracking and productivity
- create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and continuous improvement
- understand employee and guest satisfaction results and develop game plans to address needs and expand strengths
- assist employees in understanding and exceeding guests’ needs and expectations
- perform hourly job functions as needed
- assist in hiring, interviewing, and orientation
- manage scheduling against guest and hours/occupied room goals
- communicate and update goals and results with employees
- review financial statements, sales and activity reports to measure productivity and identify areas for improvement
- take proactive approaches when dealing with employee and guest concerns
- extend professionalism and courtesy to employees and guests at all times
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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