Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development career advancement opportunities
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company that stands out as an industry innovator. With a commanding presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand its influence across Europe, Latin America, and the Caribbean. The company's expansive portfolio boasts an asset value exceeding $20 billion and generates over $5 billion in revenues. Highgate offers expert guidance throughout all hospitality property stages, including planning, development, recapitalization, and disposition. They are known for creating bespoke hotel brands and employing cutting-edge proprietary revenue management tools that... Show More
Job Requirements
- At least 5 years of progressive experience in hotel or related field
- or a 4-year college degree and at least 1 year of related experience
- or a 2-year college degree and 2 or more years of related experience
- previous supervisory experience
- proficiency in Windows, spreadsheets and word processing software
- ability to work long hours
- ability to exert medium physical effort occasionally
- effective verbal and written communication skills
- strong ability to listen and clarify concerns
- multitasking and prioritization skills
- friendly, courteous and service-oriented attitude
- attendance in required meetings and trainings
- participation in manager on duty coverage
- compliance with personal appearance standards
- adherence to company safety and operational standards
- ability to identify and solve problems
- ability to handle confidential information
- willingness to perform additional duties as assigned
Job Qualifications
- At least 5 years of progressive experience in a hotel or related field, or a 4-year college degree with 1 year of related experience, or a 2-year college degree with 2 or more years of related experience
- previous supervisory experience required
- proficient in Windows and company-approved spreadsheets and word processing
- able to work long hours as needed
- able to exert medium work effort
- effective verbal and written communication skills
- attentive, friendly, courteous, and service-oriented demeanor
- able to multitask and prioritize
- ability to listen, understand, and clarify concerns
- attend all required meetings and trainings
- participate in manager-on-duty coverage
- maintain high standards of appearance and grooming
- comply with company standards and safety regulations
- effective problem-solving skills
- able to understand and evaluate complex information
- maintain confidentiality
Job Duties
- Be attentive, friendly, helpful, and courteous to all guests, managers, and employees
- respond to guest requests, problems, complaints, and accidents efficiently and courteously
- motivate, coach, counsel, and discipline Rooms Division personnel according to SOPs
- assist in hiring and ensure compliance with hiring procedures
- develop employee morale and training
- maintain professional communication with managers, employees, and other departments
- ensure implementation of all company policies and house rules
- monitor service standards and training completion
- monitor oversold dates to maximize room revenue
- tour Rooms departments daily to solicit feedback
- ensure compliance with training standards
- analyze daily room revenue and occupancy status
- attend Rooms Merchandizing meetings
- assist in monthly reforecasting
- support the corporate Guest Recognition Program
- monitor expenses for profit maximization
- ensure compliance with SOPs in Rooms and Loss Prevention
- conduct walk-throughs to ensure cleanliness and maintenance
- attend weekly Rooms Division meetings
- perform Rooms Managers' performance reviews
- monitor labor expenses and productivity
- prepare department heads for succession
- operate Front Office computer systems
- monitor P.B.X. operations
- assist in revenue and occupancy forecasting
- carry pagers and operate communication devices efficiently
- coordinate implementation of service philosophy
- ensure staff knowledge of corporate marketing programs
- monitor all VIPs and special guest requests
- ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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