Rooms Manager

Honolulu, HI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $75,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Career advancement opportunities

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company with a remarkable portfolio that includes over 400 hotels across North America, Europe, the Caribbean, and Latin America. With more than $15 billion in assets under management, Highgate has established itself as a leader in the hospitality industry, known for its innovative approach and commitment to excellence. The company's impressive 30-year history highlights its expertise in managing all stages of the property lifecycle, including planning, development, recapitalization, and disposition. This extensive experience enables Highgate to deliver exceptional value to its partners and clients through a unique blend of... Show More

Job Requirements

High school diploma or equivalent
At least 5 years of progressive hotel or related field experience or a 4-year college degree with at least 1 year of related experience or a 2-year college degree with 2 or more years of related experience
Previous supervisory experience
Proficient in Windows, spreadsheets, and word processing
Ability to lift up to 50 pounds occasionally and 20 pounds frequently
Effective verbal and written communication skills
Ability to multitask and prioritize
Effective listening and problem-solving capabilities
Attend required meetings and trainings
Participate in Manager On Duty coverage
Maintain regular attendance per scheduling
Maintain high standards of appearance and grooming
Comply with company standards and safety regulations
Ability to handle problems effectively
Ability to maintain confidentiality
Willingness to perform other duties as required
Maintain a warm and friendly demeanor at all times.

Job Qualifications

At least 5 years of progressive experience in a hotel or related field or a 4-year college degree and at least 1 year of related experience or a 2-year college degree and 2 or more years of related experience
Previous supervisory experience required
Proficient in Windows, company-approved spreadsheets and word processing
Effective verbal and written communication skills with all levels of employees and guests
Effective listening and problem-solving skills
Ability to multitask and prioritize departmental functions to meet deadlines
Attend all hotel-required meetings and trainings
Participate in Manager On Duty coverage as required
Maintain high standards of personal appearance, grooming, and nametag wearing
Compliance with Highgate Hotel Standards and regulations
Effective in identifying and implementing solutions to problem areas
Able to understand and evaluate complex information and maintain confidentiality
Maintain a warm and friendly demeanor at all times.

Job Duties

Be attentive, friendly, helpful, and courteous to all guests, managers, and employees at all times
Respond to all guest requests, problems, complaints, or accidents in an attentive, courteous, and efficient manner and follow up to ensure guest satisfaction
Motivate, coach, counsel, and discipline all Rooms Division personnel according to Highgate Hotel SOPs
Assist in preparing and conducting all Rooms Division interviews and hiring procedures and support Human Resources recruiting efforts
Develop employee morale and ensure training of Rooms Division personnel
Maintain professional working relationships and open communication with managers, employees, and other departments
Ensure implementation of all Highgate Hotel policies, house rules, and service standards
Monitor oversold dates to maximize room revenue
Tour Rooms operating departments daily, greeting employees and soliciting feedback
Assist in maximizing room revenue and occupancy by reviewing daily status and analyzing rate variance
Attend daily and monthly Rooms Merchandizing meetings and assist in completing the monthly reforecast
Monitor and support the corporate Guest Recognition Program
Monitor expenses to ensure expense control and maximize profit
Conduct walk-throughs of public areas and guestrooms to ensure cleanliness and maintenance standards
Perform Rooms Managers’ performance reviews and ensure compliance with standards
Monitor labor expenses through schedule approval process to ensure budgeted productivity
Prepare department heads for succession through development
Operate all aspects of the Front Office computer system and monitor proper operation of the PBX console
Coordinate implementation of the Highgate Hotel philosophy of service
Be knowledgeable of corporate marketing programs and ensure staff understanding
Monitor VIPs, special guests, and requests
Ensure overall guest satisfaction.

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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