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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $63,000.00 - $65,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
employee hotel rates
Training and development opportunities
Job Description
Pyramid Global Hospitality is a renowned hospitality company that places a strong emphasis on its people-first culture. With a global presence encompassing over 230 properties worldwide, the company is committed to fostering a supportive and inclusive work environment. Pyramid Global Hospitality prides itself on valuing diversity, growth, development, and wellbeing, making it an employer of choice in the competitive hospitality industry. The organization consistently focuses on providing its employees with opportunities for professional advancement through ongoing training and development programs. Additionally, the company offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, on-site wellness programs,... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- 5+ years of experience in hotel operations or a similar role
- Strong leadership, communication and problem-solving skills
- Expertise in front office operations
- Ability to work flexible hours including weekends and holidays
- Proficiency with hotel management software
- Commitment to providing exceptional guest service
- Physical ability to conduct regular property inspections
Job Qualifications
- Minimum of 5 years experience in hotel operations or a similar role
- Strong leadership skills
- Excellent communication and problem-solving abilities
- Expertise in front office operations
- Proven ability to manage multiple teams and coordinate department functions effectively
- Experience in monitoring financial reports and optimizing room revenue
- Ability to train and develop associates for high performance
Job Duties
- Oversee the daily operations of front office, housekeeping and guest services to ensure efficiency and guest satisfaction
- Ensure smooth coordination between departments to enhance the overall guest experience
- Conduct regular inspections of guest rooms and public areas to uphold cleanliness and quality standards
- Monitor guest feedback and implement service improvements
- Establish and enhance service standards that align with the hotel's brand
- Monitor room revenue, occupancy and financial reports to identify areas for improvement
- Collaborate with revenue management to optimize pricing strategies and room inventory
- Recruit, train and coach associates to maintain high performance and service standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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