Job Overview
Employment Type
Hourly
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company, expertly managing a global portfolio of more than 400 hotels amounting to over 15 billion dollars in assets. With operations spanning North America, Europe, the Caribbean, and Latin America, Highgate has developed a reputation for innovation and excellence within the hospitality industry over its successful 30-year history. The company's expertise encompasses all stages of the property lifecycle, from initial planning and development to recapitalization and disposition. Known for cultivating a diverse range of bespoke lifestyle hotel brands alongside legacy and independent hotels, Highgate combines contemporary programming with digital... Show More
Job Requirements
- High school diploma or equivalent
- Previous supervisory experience preferred
- Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly
- Ability to stand during entire shift
- Effective verbal and written communication skills
- Ability to multitask and prioritize
- Attend all required meetings and trainings
- Maintain regular attendance
- Adhere to dress code and grooming standards
- Comply with hotel operational standards
- Ability to handle and solve problems
- Maintain confidentiality
- Must show initiative
- Perform additional duties as requested
- Maintain friendly and courteous demeanor
Job Qualifications
- High school diploma or equivalent
- College coursework in related field helpful
- Previous supervisory responsibility preferred
- Ability to stand for entire shift
- Effective verbal and written communication skills
- Attentive, friendly, courteous and service oriented manner
- Ability to multitask and prioritize departmental functions
- Must attend all hotel required meetings and trainings
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and regulations
- Ability to handle problems including anticipating, preventing, identifying and resolving issues
- Ability to understand and apply complex information from various sources
- Ability to cross-train in other hotel related areas
- Ability to maintain confidentiality of information
- Ability to show initiative including anticipating guest or operational needs
- Maintain a warm and friendly demeanor at all times
Job Duties
- Ensure employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Inspect all rooms assigned to Room Attendants on a daily basis to ensure standards and productivity levels are met and maintained
- Notify Room Attendants of deficiencies and ensure corrections are made and re-inspected
- Ensure records of daily assignments are completed, signed off and submitted to Housekeeping Office
- Maintain key control
- Supervise Laundry employees when applicable
- Communicate with Guest Services regarding discrepant rooms and verify status
- Handle lost and found items according to standards
- Carry an active pager or radio for communication with Front Office and Engineering
- Oversee daily assignment of duties ensuring each Room and House Attendant has a work assignment
- Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings
- Report progress on all out-of-order rooms to Guest Services Manager
- Initiate and follow through work orders for repairs and maintenance
- Oversee training of Room Attendants
- Ensure completion of regular maintenance and cleaning projects biannually
- Assist Housekeeping Management in preparation of Standard of the Week
- Monitor all VIP, special guests and requests
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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