Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Training and Development
Job Description
OTH Hotels Resorts is a distinguished hospitality brand renowned for its commitment to authenticity and personalized guest experiences. Embracing the philosophy where hospitality becomes unscripted, OTH Hotels Resorts offers a refreshing approach to service that transcends traditional scripted interactions. This commitment places heartfelt care, genuine personal connections, and empowerment at the core of the guest experience, setting it apart in the hotel and resort industry. The company prides itself on fostering an environment where team members are trusted to lead with warmth and empathy, thereby transforming routine service encounters into memorable, impactful moments for every guest. This unique culture nurtures... Show More
Job Requirements
- High school diploma or equivalent
- Reliable, flexible, and available to work a variety of shifts including weekends and holidays
- Ability to remain calm under pressure and handle guest concerns with empathy
- Willingness to learn and adapt to hotel systems and procedures
- Excellent interpersonal and communication skills
- Previous experience in hospitality preferred but not required
- Ability to multitask and work efficiently in a fast-paced environment
Job Qualifications
- Strong verbal communication skills in English
- Bilingual abilities are a plus
- Comfortable using computers and learning hotel systems (training provided)
- Detail-oriented, organized, and able to multitask in a fast-paced environment
- Previous hotel front desk or hospitality experience preferred but not required
- A natural warmth and passion for delivering memorable guest experiences
- Calm under pressure and quick to find creative solutions
Job Duties
- Welcome guests with warmth and professionalism, ensuring a smooth and personalized check-in and check-out experience
- Provide thoughtful recommendations, directions, and assistance to enhance each guest's visit
- Handle guest inquiries, concerns, and special requests with patience, empathy, and a can-do attitude
- Accurately process reservations, payments, and room assignments using the property management system
- Maintain knowledge of hotel features, services, amenities, and local area attractions
- Communicate promptly and clearly with other departments to fulfill guest needs (housekeeping, engineering, food & beverage, etc.)
- Monitor lobby and guest areas to ensure they are welcoming and well-maintained
- Support team members with administrative or operational tasks as needed
- Follow safety, security, and confidentiality procedures to protect guests and property
- Represent the spirit of OTH Hotels Resorts with every interaction-onsite or over the phone
Job Qualifications
Experience
No experience required
Job Location
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