Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.25 - $29.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional development opportunities
Job Description
OTH Hotels Resorts is a distinguished hospitality company renowned for its unique approach to guest service that transcends traditional scripted interactions. Rooted in the belief that hospitality should be genuinely human and unscripted, OTH Hotels Resorts offers guests an experience defined by warmth, authenticity, and personal connection. Each property under the OTH brand is designed to foster a welcoming environment where guests are more than just visitors—they become part of a memorable journey shaped by every interaction, every detail, and every moment shared during their stay. As a leader in the hospitality industry, OTH Hotels Resorts emphasizes a culture of... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year experience in front desk or guest services
- Experience in a supervisory role preferred
- Ability to work flexible schedules including evenings, weekends, and holidays
- Proficiency with hotel property management systems
- Strong interpersonal and communication skills
- Ability to manage multiple tasks efficiently under pressure
Job Qualifications
- Experience in front desk operations
- At least 1 year in a supervisory or senior guest service role preferred
- Comfortable using hotel property management systems and guest service technologies
- Strong communication skills, both verbal and written
- Bilingual skills a plus
- Detail-oriented and organized
- Proven leadership abilities in a fast-paced environment
Job Duties
- Supervise daily front desk operations to ensure an efficient, courteous, and smooth check-in/check-out process
- Lead, coach, and support Guest Service Agents, providing hands-on training and real-time guidance
- Resolve guest concerns or challenges with empathy and ownership, going beyond expectations to create lasting impressions
- Serve as the primary contact for escalated guest issues and special requests, ensuring personalized and timely responses
- Monitor front office reports and systems, ensuring accuracy in billing, reservations, room assignments, and shift checklists
- Coordinate with all departments-housekeeping, engineering, food & beverage-to ensure guest needs are proactively met
- Uphold and enforce OTH Hotels Resorts and brand service standards, policies, and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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