Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Employee Discounts
Flexible Schedule
Training and Development
Retirement Plan
Job Description
Our hotel, located in Durham, NC, is a distinguished establishment dedicated to providing superior hospitality services with a commitment to guest satisfaction and comfort. Known for its welcoming atmosphere and high standards of service, our hotel caters to a diverse clientele ranging from business travelers to vacationers seeking a comfortable and enjoyable stay. We believe that the foundation of an outstanding guest experience lies in the professionalism and friendliness of our staff, who work collaboratively to uphold our reputation as a top choice for accommodation in the region. Our team is driven by the values of respect, excellence, and attentiveness,... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in customer service or front desk role preferred
- excellent verbal and written communication skills
- ability to use phone systems and office equipment proficiently
- strong multitasking and organizational skills
- availability to work part-time shifts including evenings, weekends, and holidays
- a friendly and professional demeanor
Job Qualifications
- previous experience in a front desk or customer service role is preferred
- excellent communication skills, both verbal and written
- strong customer service skills with a friendly and approachable demeanor
- proficient in operating phone systems and other office equipment
- bilingual or multilingual abilities are a plus
- knowledge of hotel management software is an advantage
- ability to handle multiple tasks simultaneously while maintaining attention to detail
- flexibility to work various shifts, including evenings, weekends, and holidays
Job Duties
- greet and welcome guests in a warm and friendly manner
- check-in and check-out guests efficiently and accurately
- answer phone calls and respond to guest inquiries with professionalism and courtesy
- provide information about hotel amenities, local attractions, and dining options
- handle guest complaints or concerns promptly and escalate issues as needed
- assist with reservations, cancellations, and room assignments
- maintain accurate records of guest interactions and transactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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