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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $22.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Uniform allowance
Job Description
The Darling Hotel, located at 210 North Court in Visalia, CA, is a distinguished establishment known for blending modern comfort with classic charm. As a premium hotel property, The Darling offers guests a unique experience highlighted by attentive service, upscale amenities, and a welcoming atmosphere. The hotel prides itself on high standards of cleanliness, guest satisfaction, and professional hospitality management. With a dedicated staff and a strong commitment to excellence, The Darling Hotel has positioned itself as a preferred destination for travelers seeking comfort and quality in Visalia.
The Room Division Supervisor at The Darling plays a crucial role i... Show More
The Room Division Supervisor at The Darling plays a crucial role i... Show More
Job Requirements
- High school diploma or equivalent
- prior relevant experience required
- excellent customer service skills
- knowledge of cleaning techniques and chemical handling
- fluency in English both verbal and written
- ability to perform basic mathematical calculations
- strong attention to detail and accuracy
- ability to maintain confidentiality
- ability to assess and provide staff training
- strong leadership and supervisory skills
- proficiency in using property management software
- good communication and interpersonal skills
- physical ability to move, bend, lift, carry, push, and pull objects up to 50 pounds
- ability to stand or walk for extended periods
- capability to perform repetitive motions
Job Qualifications
- Prior experience in hotel or hospitality supervision
- excellent customer service skills
- knowledge of cleaning techniques and chemical handling
- fluency in English both verbal and written
- ability to perform basic mathematical calculations
- attention to detail with speed and accuracy
- ability to maintain confidentiality
- ability to identify training needs and provide training
- skill in directing performance and following up with corrections
- proficiency with property management systems and computers
Job Duties
- Work alongside guest service agents to ensure the accurate completion of shift checklists
- assist in the ongoing training and development of team members to increase productivity and guest service effectiveness
- identify strengths and weaknesses and recognize teachable moments
- give arriving guests a verbal orientation of hotel amenities and history
- answer all internal and external phone calls promptly and accurately
- promote teamwork and quality service through daily communications and coordination with other departments
- notify sales of any possible group or event inquiries or bookings
- book guest reservations for individuals and groups according to established standards
- up-sell rooms to maximize hotel average room rate using yield management strategies
- process cancellations, revisions, and updates in the reservations system
- assist in updating and completing guest profiles
- review arriving and departing guest profiles and research pertinent information or preferences
- build authentic rapport with all guests recognizing repeat business
- provide accurate information about the city and local attractions
- stay abreast of current rates and promotions and assist in rooms forecasting
- respond appropriately to guest complaints and make service recovery gestures
- take ownership of the front office zone ensuring cleanliness and organization
- foster a pleasant work environment leading by example
- ensure all internal correspondence is current and accurate
- act as co-concierge providing local information and concierge services
- follow and provide input on property-specific standard operating procedures
- learn to process travel agent commissions and online travel agency reconciliations
- know fire and emergency procedures
- ensure adherence to cash handling and credit policies
- follow key control policy
- monitor room availability throughout shifts
- build strong working relationships with counterparts at competitor hotels
- supervise staff to ensure daily procedures are performed to standards
- prepare and distribute assignment sheets
- inspect guest rooms, corridors, public areas, and service areas
- assist staff to ensure cleanliness and service standards
- respond to tasks assigned by managers
- aid guests in locating hotel areas
- be familiar with parking validation
- follow safety and security policies
- maintain a clean uniform and professional appearance
- develop positive working relationships
- identify and implement improvements to increase efficiency, productivity, quality, safety, and cost savings
- perform duties in other departments including housekeeping shifts as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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