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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $49,600.00 - $74,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) plan with Company Match
bonus eligibility
Paid Time Off
Golf privileges
Discounts at Tetherow restaurants and Golf Shop
Job Description
The Rooms Division Manager role at Tetherow Resort is a pivotal leadership position within the hospitality management team, offering an exciting opportunity to contribute directly to the smooth operation and guest satisfaction across the resort's lodging and vacation rental divisions. This role involves overseeing the guest services, reservation, and housekeeping teams, ensuring that every guest interaction from check-in to check-out is flawless and exceeds expectations. The manager is responsible not only for daily operational management but also for strategic initiatives such as budget development, procurement, vendor relations, and the management of vacation rental programs, including onboarding, maintenance, marketing, and insurance... Show More
Job Requirements
- Minimum five years of experience in hotel/resort operations management
- prior management experience in the golf/resort industry and with vacation home rentals strongly preferred
- bachelor’s degree or equivalent experience
- budget development and management experience
- knowledge of finance, accounting, cost control, purchasing, inventory, and recordkeeping
- ability to lead and motivate teams
- excellent communication and interpersonal skills
- strategic and analytical thinking
- proven leadership and collaboration skills
- financial decision-making ability
- professional appearance and demeanor
- passion for guest service
- computer proficiency
- ability to work varied schedules including weekends and holidays
- valid driver’s license
- fluent English, Spanish proficiency a plus
Job Qualifications
- Minimum five years of experience in hotel/resort operations management
- prior management experience in the golf/resort industry and with vacation home rentals strongly preferred
- bachelor's degree ideally in lodging, hospitality management or similar, or equivalent applicable experience
- budget development and management experience
- knowledge of basic finance, accounting, cost control procedures, purchasing, inventory, and recordkeeping requirements
- proven ability to successfully lead, inspire, develop and motivate hospitality teams
- flexibility with stellar organizational skills, detail orientation and follow-through
- exemplary communication and listening skills
- excellent interpersonal abilities and conflict resolution skills
- ability to communicate effectively with all position levels
- strategic and analytical mindset with solid business acumen
- demonstrated leadership and collaboration in complex work environments
- ability to make financially responsible, accountable and justifiable business decisions
- professional appearance and pleasant demeanor
- passion for creating an exceptional experience for all guests
- computer proficiency in MS Office products and PMS software
- experience contributing to workplace culture emphasizing brand standards
- ability to work varied schedules including early mornings, evenings, weekends, holidays and extended hours
- valid driver’s license and ability to meet Company driving standards
- ability to read, write and speak fluent English
- Spanish language proficiency a plus
Job Duties
- Ensure excellence in seamless guest service from check-in to check-out for both lodges and vacation rentals
- manage guest requests, inquiries, and complaints with tact and professionalism
- provide regular guidance and direction to team members in the Rooms division (Guest Services, Reservations and Housekeeping), leading the team to meet expectations for productivity, service, quality, cleanliness and goal accomplishment
- manage all aspects of the vacation rental management program, including contract management and onboarding, vendor relationships, home installations and repairs, marketing, maintenance, recordkeeping, inventory, inspections, warranty and damage insurance claims, expense tracking and invoice approval and payment
- develop positive relationships and maintain proactive and effective communication with all vacation rental owners
- collaborate with internal teams to achieve efficiency in vacation rental operations and successful results for owners, guests, and Tetherow Management
- be proficient in the PMS and other systems used on or by the property
- use computer systems if needed to assist with the input of reservations, ensure adequate room space and assist the Front Desk in meeting customer needs
- identify opportunities to increase profit and create value by challenging existing processes, encouraging innovation, driving necessary changes, and maximizing sales revenues through up-selling
- partner with all resort departments to assure excellence in all aspects of the Tetherow experience and to advance the goals and objectives of the resort
- spearhead efforts to achieve AAA Four Diamond status
- project a professional image with vacation rental owners, members, guests, vendors and other employees
- respond to complaints and concerns in an open and friendly manner, taking all appropriate actions to resolve issues
- oversee procurement efforts to ensure efficiency and best practices related to the lodging supply chain
- build a procurement model that can be translated to the entire resort
- monitor the appearance, standards, and performance of team members, with an emphasis on training, teamwork, hospitality and guest service, ensuring policies and procedures are applied in an equal and fair manner for all employees, vacation rental owners, members, and guests
- participate in the recruitment and onboarding of new employees
- manage, develop and implement a comprehensive training program for Rooms division teams and guide the career progression, learning, development and retention of direct report team members
- seek opportunities to support community involvement efforts, including participating in occasional efforts to strengthen relationships with the local community and community partners
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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