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Rooms Division Manager
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,200.00 - $65,200.00
Work Schedule
Standard Hours
Benefits
401(k) with match
Medical
Dental
Vision
Paid Time Off
Paid holidays
Team Member Travel Perks/Discounts
Job Description
The Hilton Garden Inn Pittsburgh Southpointe is a distinguished hotel that operates under the esteemed Hilton brand, globally recognized for its commitment to exceptional hospitality and guest service. Hilton proudly holds the top position on Fortune's Best Companies to Work For list in the United States, reflecting an outstanding workplace culture and providing exclusive global travel perks and discounts to its team members. This particular hotel is locally owned and operated by the Piatt Hotel Group, a reputable family-owned management company renowned for its portfolio of newly constructed, meticulously renovated, and well-maintained properties across Western Pennsylvania. Piatt Hotel Group emphasizes... Show More
Job Requirements
- High School diploma or equivalent
- Hotel supervisory experience required
- Minimum of two years Front Office Manager experience
- Minimum of one year in revenue management
- Ability to work autonomously and sell effectively
- Highly organized
- Solid oral and written communication skills
- Leadership skills
- Trustworthy and results-driven
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
- Excellent business and analytical skills
- Ability to handle multiple tasks in a fast-paced business environment
- Willingness to participate in community-driven events, charities, chamber of commerce and other local organizations
Job Qualifications
- High School diploma or equivalent
- Hotel supervisory experience
- Minimum of two years Front Office Manager experience
- Minimum of one year in revenue management
- Hilton experience preferred but not required
- Systems experience preferred but not required
- Highly organized
- Solid oral and written communication skills
- Leadership skills
- Trustworthy and results-driven
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
- Excellent business and analytical skills
- Ability to handle multiple tasks in a fast-paced environment
- Willingness to participate in community-driven events, charities, and local organizations
Job Duties
- Train associates and managers in each department
- Ensure exceptional guest experiences by establishing and maintaining high service standards, monitoring guest feedback, and addressing issues promptly
- Conduct regular inspections, implement corrective actions, and ensure compliance with health, safety, and security protocols
- Optimize processes by analyzing operational data and implementing strategies to increase efficiency and productivity
- Act as systems matter expert in all rooms related platforms such as PEP, R&I, GRO, and Quore
- Assist General Manager in emergencies or unforeseen situations
- Work closely with General Manager, Revenue Manager, and Sales Team to provide insights and recommendations based on industry trends, guest feedback, and market analysis
- Promote teamwork and associate morale
- Ensure proper recruiting, interviewing, screening, reference checking, and hiring procedures
- Assist with onboarding new employees and benefits enrollment
- Resolve service issues through communication to ensure customer satisfaction
- Ensure billing reconciliation and follow accounting policies
- Assist in development of CAPEX requests and budgets
- Support other leadership team members and managers when needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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