Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
wellness programs
Job Description
HHM Hotels is a distinguished hospitality company known for its commitment to excellence, guest satisfaction, and sustainable practices. With a portfolio of well-established properties, HHM Hotels embodies a culture where people are valued as the cornerstone of success, fostering an environment that embraces service excellence, agility, and accountability. The company's core values emphasize the importance of hearts that serve, only excellence, staying nimble, and owning responsibilities, making it a premier choice for professionals seeking to grow in the hospitality industry.
The opportunity to join HHM Hotels as a Rooms Division Manager is a pivotal role in the organization, tasked wi... Show More
The opportunity to join HHM Hotels as a Rooms Division Manager is a pivotal role in the organization, tasked wi... Show More
Job Requirements
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years related experience
- Ability to work varied schedules including holidays and weekends
- Physical ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
- Strong organizational and multitasking skills
- Proficiency in managing vendor and personnel contracts
- Adherence to safety and environmental guidelines
- Effective leadership and communication skills
Job Qualifications
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years related experience
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of front office and housekeeping operations
- Financial acumen to manage budgets and forecasts
- Familiarity with sustainable hospitality practices
- Commitment to customer service excellence
- Ability to analyze guest satisfaction data and implement improvement plans
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor front office financial operations and ensure compliance with accounting controls and procedures
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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