Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,900.00 - $69,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
equal opportunity employment
Job Description
The Renaissance Des Moines Savery Hotel is a beautiful and historic hotel managed by StepStone Hospitality, known for its exceptional service and elegant accommodations. Situated in the heart of Des Moines, this hotel blends classic architecture with modern amenities, offering guests a unique and memorable stay. StepStone Hospitality is committed to maintaining high standards in all aspects of hotel management, delivering superior guest experiences, and fostering a positive work environment for its team members. This establishment prides itself on creating an atmosphere where employees can thrive professionally while contributing to the overall success of the hotel.
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Job Requirements
- Must have previous supervisory experience
- Hospitality experience preferred
- Must have a comprehensive knowledge of all hotel departments and functions
- Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations
- Must have exceptional mathematical and computer skills
- High school education and relevant training and experience required
- Additional education preferred
- Ability to timely obtain any required licenses or certificates
- CPR training required
- First aid training preferred
- Additional language ability preferred
- Minimum lifting of 20 pounds
- Pushing, bending, stooping, upward reaching, manual dexterity
- Hearing, writing, typing
- Minimum pulling of 20 pounds
- Other duties may be assigned
Job Qualifications
- Previous supervisory experience
- Comprehensive knowledge of all hotel departments and functions
- Comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations
- Exceptional mathematical and computer skills
- High school education and relevant training and experience
- Ability to timely obtain any required licenses or certificates
- CPR training
- First aid training preferred
- Additional language ability preferred
Job Duties
- Maintain standards of quality guest service
- Achieve budgeted revenues and expenses and maximize profitability related to the guest services department
- Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel
- Maintain proper supervision over all aspects of front office operations including front desk, PBX, shuttle drivers, and security
- Oversee all problem resolution matters in the absence of GM and Director of Rooms
- Increase the level of guest satisfaction by delivering an exceptional product through employee development
- Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates
- Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner
- Accurately use various office and accounting software
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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