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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $90,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Vacation and Holiday Pay
401(k) matching
Health Insurance
Dental Insurance
Vision Insurance
Aflac supplemental
Team member discount
Job Description
Appellation is a distinguished culinary-focused hotel company committed to authenticity and embracing the rich diversity of regional character, community, and culture. The company is known for curating exceptional experiences that are deeply rooted in the unique qualities of each destination it operates in. At the heart of Appellation’s hospitality philosophy lies a dedication to crafting every element of the guest experience with thoughtful composition, true-to-place values, and uncompromising standards of quality. Appellation Lodi – Wine & Roses Resort and Spa represents the epitome of this approach, offering a serene and elegant setting ideal for romantic getaways, special occasions, and business... Show More
Job Requirements
- Bachelor's degree in Hospitality, Business Management, or related field preferred
- Minimum of 5 years of leadership experience, including 2 years in a Rooms Division leadership role or an equivalent combination of education and experience
- Strong leadership and team-building capabilities
- Excellent verbal and written communication skills
- Bilingual in Spanish and English preferred
- Proven ability to independently solve problems and make sound decisions under pressure
- Strong financial acumen with experience in budgeting, forecasting, and interpreting reports
- Proficient in relevant hotel software and administrative systems
- Highly organized, detail-oriented, and able to manage multiple priorities effectively
- Flexible availability including nights, weekends, and holidays as needed
- Ability to perform the essential job functions with or without reasonable accommodation
Job Qualifications
- Bachelor's degree in Hospitality, Business Management, or related field preferred
- Minimum of 5 years of leadership experience including 2 years in a Rooms Division leadership role or an equivalent combination of education and experience
- Strong leadership and team-building capabilities
- Excellent verbal and written communication skills
- Bilingual in Spanish and English preferred
- Proven ability to independently solve problems and make sound decisions under pressure
- Strong financial acumen with experience in budgeting, forecasting, and interpreting reports
- Proficient in relevant hotel software and administrative systems
- Highly organized, detail-oriented, and able to manage multiple priorities effectively
- Flexible availability including nights, weekends, and holidays as needed
Job Duties
- Oversees all day-to-day Front Office, Reservations, Housekeeping, Laundry, and Security operations
- Maintains high quality of hospitality service and operational excellence
- Leads daily operations and key initiatives for guest-facing departments within the Rooms Division by providing clear guidance, strategic direction, and hands-on leadership
- Oversees the activities of the Front Office Manager, Executive Housekeeper, Reservations, and Security teams to ensure effective communication, timely follow-up, and seamless handling of guest requests, issues, and special requirements
- Develops and implements training and SOPs to align to the Appellation standards for all new and existing team members to positively improve results in Guest Satisfaction, Compliance with Brand Standards, and Team Member Engagement
- Provides ongoing training and development to the Front Office Manager and Executive Housekeeper in team member management and revenue strategies, while overseeing departmental scheduling and actively engaging in daily operations to ensure compliance with established standards
- Conducts ongoing coaching, formal Performance Evaluations and disciplines staff when needed
- Resolves guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Oversees all inventory control procedures and inventory levels for housekeeping area and rooms and the honor bar
- Monitors all rooms systems to enhance team efficiency, guest feedback and revenue enhancement and labor management productivity metrics to develop actionable objectives to target goals
- Leads, attends, and participates in department specific meetings to coordinate and plans daily activities to support and provide guidance in hotel operations within the rooms division
- Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings)
- Facilitates the coordination of marketing initiatives, sales site visits and special housekeeping requests, VIP reservations, etc. to deploy the team to deliver best in class hospitality
- Highly visible and interfaces with guests and customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
- Solicits team member feedback, utilizes an open door policy and reviews team member satisfaction results to identify and address team member problems and concerns
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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