Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,000.00 - $62,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
bonus potential
Professional Development
Employee Discounts
team events
Job Description
This opportunity is with a well-established hotel that is dedicated to providing exceptional guest experiences through outstanding hospitality and service. The property prides itself on maintaining the highest standards in guest accommodations, including reservations, guest services, housekeeping, and maintenance. The hotel embraces a culture of excellence and strongly values teamwork, professionalism, and a commitment to guest satisfaction. As a reputable hotel within the competitive hospitality industry, it operates full-time roles that offer both a stable salary and bonus potential for candidates ready to contribute to its continued success and growth.
The Rooms Director role is a critical leadership positi... Show More
The Rooms Director role is a critical leadership positi... Show More
Job Requirements
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write, and speak English
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Must be able to work in a fast-paced environment with urgency and empathy
- Outstanding coordination and multi-tasking abilities
- Strong leadership and interpersonal skills to motivate and inspire a diverse team
- Excellent communication skills to interact effectively with guests, staff, and stakeholders
- Thorough knowledge of rooms division operations
- Ability to use hospitality-specific software systems
- Ability to resolve problems and conflicts diplomatically and tactfully
- Must be able to stand and move freely for majority of shift
- Able to occasionally lift, carry, push, and pull up to 50 lbs
- Must be able to perform grasping, manipulation, and repetitive hand/arm movements
- Ability to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces occasionally
- Must handle objects and equipment frequently
- Able to work indoors and outdoors in varying weather
- Must be able to climb stairs occasionally
- Able to work in variable room temperatures
Job Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- Minimum of 3-5 years of experience in rooms division management with at least 1-2 years in a leadership role
- Strong leadership and interpersonal skills
- Excellent communication skills, both verbal and written
- Thorough knowledge of rooms division operations including reservations, guest services, housekeeping, and maintenance
- Ability to learn and work within POS, PMS, CRM, and other hospitality-specific software systems
- Ability to resolve problems and conflicts diplomatically and tactfully
- Professional in appearance and demeanor
Job Duties
- Anticipate guests' needs, respond promptly, and acknowledge all guests however busy and whatever time of day
- Observe guest reactions and confer frequently with team members to ensure guest satisfaction
- Adhere to hotel requirements for guest and team member accidents or injuries and in emergency situations
- Continuously promote sanitation, safety, and security efforts
- Oversee all aspects of rooms division operations including reservations, guest services, housekeeping, and maintenance
- Develop and implement policies, procedures, and standards to maintain high-quality service, cleanliness, and safety
- Monitor guest satisfaction through feedback mechanisms such as surveys and online reviews and implement improvements
- Coordinate with other hotel departments to ensure seamless guest experiences and maximize revenue opportunities
- Manage inventory levels of rooms, supplies, equipment, and amenities and oversee purchasing and inventory control
- Monitor and manage financial performance including budgeting, forecasting, expense control, and revenue generation
- Prepare and analyze reports on key performance indicators to make informed decisions
- Ensure compliance with health, safety, and sanitation regulations in all rooms division operations
- Handle guest inquiries, requests, and complaints promptly and professionally
- Make suggestions and recommendations regarding recruitment, selection, advancement, and promotion of team members
- Monitor and supervise team members’ interaction with guests, ensuring prompt and courteous service
- Ensure equipment and facilities are inspected, cleaned, and in proper operational condition
- Manage and adhere to hotel key/FOB policy requirements
- Guide and direct team members to achieve established goals
- Promote teamwork and quality service through coordination with other departments
- Prepare and adjust weekly work schedules in accordance with staffing guidelines
- Cultivate the hotel’s culture and core values by leading team members to a deeper understanding and ownership
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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