Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Paid Time Off
Career development and advancement opportunities
Life insurance
long term disability
short term disability
Employee assistance program
Referral Bonus Program
Carpool reimbursement
Employee discounts on merchandise
Job Description
Paws Up Montana is a premier luxury ranch resort that captures the essence of the American West with its outstanding natural beauty, rustic elegance, and exceptional guest experiences. As a family-owned and award-winning destination, Paws Up offers a unique blend of luxury accommodations, outdoor adventures, and personalized services that attract discerning travelers seeking a sophisticated yet authentic Western retreat. Located in Montana, this resort is renowned for its sprawling acreage, lavish homes, gourmet dining, and an extensive range of activities that cater to families, couples, and groups alike. The resort’s commitment to excellence, sustainability, and community involvement has established its... Show More
Job Requirements
- High school diploma, GED or vocational training or job-related course work
- Previous basic cleaning experience preferred but not required
- Proven customer service skills
- Strong communication skills
- Strong organizational skills
- Valid State Driver’s License with two years of driving experience
Job Qualifications
- High school diploma, GED or vocational training or job-related course work
- Previous basic cleaning experience preferred but not required
- Proven customer service skills
- Strong communication skills
- Strong organizational skills
- Valid State Driver’s License with two years of driving experience
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- High attention to detail and sense of urgency
- Proficiency in learning new technologies
- Ability to remain calm and professional in a fast-paced environment
Job Duties
- Handle all calls for the housekeeping department and ensure all messages, information and requests are logged, communicated promptly and accurately
- Take a lead role in coordinating all housekeeping employees and activities including office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and special tasks
- Maintain complete knowledge of all housekeeping services, outlets, hotel areas/features and hours of operation
- Communicate operational concerns to the leadership team and proactively address day-to-day concerns
- Manage a quality control inspection point chart daily to measure team accomplishments and deficiencies
- Communicate deficiencies in cleanliness or staging to management for corrective action
- Review daily reports and arrival manifests to ensure special needs are met
- Maintain constant communication with Director of Housekeeping and Front Desk Manager to ensure timely room cleaning and readiness
- Work with Guest Services and Conference Services Managers to ensure guest amenities are properly placed
- Engage with guests professionally to fulfill special requests
- Ensure confidentiality and security of homes and camps
- Maintain high attention to detail
- Work safely adhering to OSHA standards
- Maintain flexible hours including evenings, weekends and holidays
- Display hospitality and professionalism to guests and team members
- Foster a positive work environment
- Adhere to grooming guidelines
- Monitor and update room status in PMS in real time
- Support special housekeeping requests for events
- Track room status in real time using PMS
- Communicate priorities based on events, check-ins, and special requests
- Serve as communication hub between Front Desk, Maintenance, and Housekeeping
- Update and distribute relevant reports
- Assist in tracking performance metrics
- Follow up on maintenance requests
- Support lost and found procedures
- Respond promptly to guest requests
- Communicate priorities and updates to housekeeping team
- Maintain and track attendance, labor hours, and performance for housekeeping
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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