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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Job Description
JW Marriott Tampa Water Street is a luxury hotel that forms part of the prestigious JW Marriott portfolio under Marriott International. The JW Marriott brand is renowned worldwide for its exquisite blend of luxury, comfort, and exceptional guest experiences. Located in the vibrant city of Tampa, Florida, this hotel offers travelers an unparalleled combination of modern amenities, sophisticated design, and warm, personalized service. As a distinguished member of Marriott International's luxury division, JW Marriott prioritizes its employees by fostering a supportive and inspiring work environment that encourages professional growth, diversity, and inclusion. This commitment to valuing team members enriches the... Show More
Job Requirements
- No high school diploma or equivalent required
- less than one year of related experience
- no supervisory experience required
- no license or certification required
- ability to stand, sit or walk for long periods
- ability to handle cash and operate point of sale systems
- good communication skills
- willingness to adhere to company policies and procedures
- physical ability to lift objects weighing up to 10 pounds
Job Qualifications
- Less than one year of related work experience
- no high school diploma or equivalent required
- no supervisory experience needed
- excellent communication skills
- ability to work in a fast-paced hospitality environment
- strong customer service orientation
- proficiency with basic computer and point of sale systems
- ability to multitask and follow instructions
- professional appearance and demeanor
Job Duties
- Assign rooms according to guest requests and preferences whenever possible
- preregister selected guests and prepare key packages
- organize and coordinate check-in and pre-registration procedures for arriving groups
- review, track and address requests for room changes or departure dates and communicate status to appropriate staff
- confirm reservations and cancellations
- check rooms out of service daily
- ensure rates comply with market standards and document exceptions
- verify and adjust guest billing
- file guest paperwork and documentation
- organize and process all guest check-in and check-out records
- activate room keys
- obtain valid payments
- identify overassigned rooms
- check for duplicate reservations and block rooms
- prepare daily reports
- follow up with guests to ensure requests or issues are met satisfactorily
- receive, record and transmit messages accurately and legibly
- comply with company policies and procedures
- maintain a professional appearance and uniform
- keep proprietary information confidential and protect company assets
- welcome and recognize all guests per company standards
- anticipate and fulfill service needs
- assist guests with disabilities
- communicate clearly and professionally
- prepare and review written documents accurately
- handle telephone calls using proper protocol
- coordinate tasks and work with other departments
- serve as a department role model or mentor
- maintain positive working relationships
- support team goals
- comply with quality and safety standards
- stand, sit or walk for extended periods
- use computers and point of sale systems
- move, lift and transport objects weighing up to 10 pounds without assistance
- perform other reasonable job duties as assigned by supervisors
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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