Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $37.85
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
The Ritz-Carlton San Francisco is part of the globally renowned Ritz-Carlton brand under the Marriott International portfolio, known for its luxurious accommodations and exceptional hospitality services. Located in the heart of San Francisco at 600 Stockton St, this establishment consistently delivers world-class guest experiences by adhering to its signature Gold Standards. These standards serve as the cornerstone of the hotel's culture and operational philosophy, guiding every employee to contribute towards creating an environment where guests feel valued, comfortable, and genuinely cared for. The Ritz-Carlton San Francisco prides itself on fostering a diverse and inclusive workplace, committed to equal opportunity employment... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- less than 1-year related work experience
- no supervisory experience
- ability to stand, sit, or walk for extended periods
- ability to lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- availability to work day, evening, weekend, and open shifts
- commitment to maintain confidentiality and professionalism
- ability to communicate clearly and professionally
Job Qualifications
- High school diploma or G.E.D. equivalent
- less than 1-year related work experience
- no supervisory experience
- strong communication skills
- ability to work in a fast-paced environment
- proficiency with computers and POS systems
- excellent customer service skills
Job Duties
- Assign room according to guest request and preferences whenever possible
- pre-register designated guests and prepare key packets
- organize and coordinate check-in/pre-registration procedures for arriving groups
- review, track, accommodate requests for room/check-out changes when possible
- communicate status to appropriate staff
- confirm reservations and cancellations
- review out-of-order rooms daily
- ensure rates match market codes and document exceptions
- verify and adjust billing for guests
- file guest paperwork or documentation
- set up/process all guest check-ins/check-outs
- activate room keys
- secure valid payment
- identify any over-commitments
- perform duplicate reservation checks
- block rooms
- run daily reports
- follow up with guests to ensure their requests or problems have been met to their satisfaction
- receive, record, and relay messages accurately, completely, and legibly
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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